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Job Responsibilities:
Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.
The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks
- Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards
- Creative writing of marketing content to engage customers
- Proofreading and copy editing of storefront descriptions
- Report any patterns of issues observed to help improve database and product performance
- Test tools to provide feedback for improving efficiency and accuracy
- Performs translations as needed
- Performs review tasks as required
Quality management planning and execution
- Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account
- Helps define and quality expectations per language (may be in collaboration with the client)
- Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary
- Ensures language level quality oversight by KPI tracking and status reporting
- Plans, performs and tracks LQAs, if applicable
- Drives the arbitration process
Client engagement
- Joins calls with Apple linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed
- Documents meetings with Apple and follows up with linguists to make sure everybody is aligned
- Liaison between Apple and the broader Welocalize linguistic team
- Ensures Apple's feedback is implemented
- Performs direct reviews with Apple SMEs, where applicable
Manages linguistic assets
- Creates and maintains linguistic assets
- Maintains client facing documentation
- Communicates asset updates to linguistic team
Coordinates the linguistic team
- Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and Apple Language Leads
- Support linguists in understanding corrections resulting from the arbitration process
- Acts as liaison for terminology, style issues, product features & questions
- Responds to content reviewers' queries
- Supports linguists in asking any questions during production and escalates to Welocalize and/or Apple as needed
- Profile matching and assigning work/content types to the linguistic team
- Guide the linguistic team into identifying the root causes of issues and determining actions for improvement
- Supports the onboarding of new linguists (when applicable)
- Reviews and evaluates language tests of potential candidates
- Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program
- Coaches and mentors linguists
- Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced
- Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Additional Job Details: