Lead Nutrition Service Worker-8230

Staff Position Description

Position Title: NS Lead Position Code: NSLead-8230

Department: Nutrition Services Safety Sensitive: Yes

Reports to: Manager/Director Exempt Status: No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance.

The NS Lead is responsible that the day-to-day activities of the kitchen and Café are completed according to expectations.

Key Responsibilities:

• Accurately completes tasks in a timely manner and shows competent organizational skills.
• Daily leadership responsibilities:

o Effectively and proactively communicates with staff and leadership.

o Proactively communicates daily issues to supervisor.

o Ensures daily task assignments are completed by staff.

o Assures production and service deadlines are met and staff is performing duties as scheduled.

o Ensures staff is adequately trained and all tasks are completed as scheduled.

o Holds staff accountable. Coaches employees and consistently documents conversations and in Manager Log.

o Rewards and recognizes positive staff feedback and contributions.

o Ensures accurate and up-to-date work routines are provided and followed.

o Effectively manages staff shortages, arranges for coverage when staff have unscheduled absences. Utilizes a proactive approach to keeping overtime to a minimum.

o Ability to take ownership of errors and looks for ways to improve or fix them.

• Ensures excellent patient and customer service processes are followed. Ensures employees understand the reasons for making customer satisfaction a high priority.
• Works and oversees room service line ensuring tray accuracy, food quality and temperature, and the line is operating at the expected pace.
• Responsible for validating food storage, production, and service areas are in compliance with regulatory requirements at all times. Communicates ongoing concerns to supervisor.
• Ensures temperature logs are completed and takes corrective action if needed.
• Responsible for accurate cash handling and reporting.
• Maintains daily POS and Café menu board ensuring accuracy.
• Monitors waste and ensures waste log is filled out by staff.
• Trains employees to ensure competence with equipment and chemicals.
• Implements changes and suggestions to maximize work flow and productivity.
• Demonstrates ongoing personal development, professional growth and continuing education.
• Performs other duties as assigned.

Qualifications:

Education: High School diploma or equivalent or a minimum of 2 years' food service experience in lieu of education.

Certification: Employee must have one of the following:

• A current and original ANSI-accredited food handler certificate recognized by the EHD in accordance with Arizona State Ordinance requirement.
• For the purposes of the Arizona State Ordinance, other Arizona County food handler cards will be accepted and valid until the card expires.

Skills and Knowledge:

• Effective communication skills are essential.
• Ability to work independently.
• Ability to manage/lead people, mentor new employees, successfully uses problem-solving skills.
• Ability to handle multiple tasks simultaneously.

Preferences:

• Knowledge of all food service equipment -operation, safety, cleaning and modified diets recommended.
• Microsoft Excel and Word software competency.

Experience: Prior experience in a supervisory role.

Special Position Requirements:

Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

Work Requirements:

• Ability to lift up to 30 pounds.
• Be able to stand on feet for 7 hours/day.

Date Staff Position Description Created / Revised: 02/28/2019; 3/29/2019; 5/28/2019