Time and attendance entry, monitoring and correcting, final approval sign off
Track attendance points, vacation, sick, etc.
Completes training schedule for all new hires, final checklist completion prior to rep being cut loose on phones
Responsible for motivation, tracking, and training of new and existing reps to dept standards
Responsible for monthly reports for DM's monthly recap
Holds group meetings to review numbers and operational needs or updates
Advocate for center/dept communications when a center is being difficult or is not providing services or update to standards set, pulls management in when necessary
Interviews and submits candidates for open positions
Completes 90 day and annual reviews for sales team (Center Manager present)
Addresses minor employee relations issues, major is brought to Center Manager's attention to address and issue progressive discipline
Calculates and reports monthly commissions, provides electronic record for Center Manager review, and submits paper copy for filing
Heavy email correspondence with field, hierarchy, and employees required
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Add and subtract two-digit numbers, multiply and divide with 10s and 100s
Perform these operations using units of American money and weight measurement, volume, and distance
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Education and Experience:
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.