Administrative Skills, Business Solutions, Communication Skills, Contract Management, Contract Requirements, Customer Relations, Customer Support/Service, Facilities Management, Federal Government, Funding, Furniture, Government, Government Administrative Support, Government Contracts, Graphics, Leadership, Logistics, Mail Services, Microsoft Office, Operational Improvement, Operational Support, Operations Management, Operations Planning, People Management, Performance Analysis, Performance Management, Performance Metrics, Process Development, Process Improvement, Project Management Professional (PMP), Property Management, Service Delivery, Shipping/Receiving, Team Lead/Manager, Vehicle Fleets
Lead / On-Site Manager (Facilities Support Services)
Location: Seattle, WA
Employment Type: Full-Time, On-Site
Company: Prime Response, Inc. (PRI)
About the Position
Prime Response, Inc. is seeking an experienced Lead / On-Site Manager to oversee facilities support services at a large federal office complex in downtown Seattle. The successful candidate will serve as the primary on-site manager responsible for leading personnel, ensuring high-quality service delivery, managing operational performance, and serving as the principal customer interface.
This position oversees a broad range of facilities support functions, including mail operations, conference room support, shipping and receiving, copy and print services, graphics support, property management, fleet support, and general office operations.
Position is contingent upon contract award. This is an anticipated opportunity, and hiring is dependent upon contract funding and customer approval.
Responsibilities
- Manage day-to-day contract operations and service delivery.
- Supervise and lead facilities support personnel.
- Serve as the primary point of contact for customer leadership.
- Ensure contract requirements, performance standards, and service levels are met.
- Develop and maintain operational metrics and performance reports.
- Coordinate staffing, scheduling, and workload management.
- Support conference room operations, mail services, shipping and receiving activities, property management, fleet support, and office operations.
- Identify process improvements and drive operational excellence.
- Foster a customer-focused environment and maintain strong stakeholder relationships.
Requirements
Required Qualifications
- Minimum of five (5) years of experience supervising personnel performing facilities support services.
- Experience supporting operations involving mail services, conference room support, print/copy services, graphics support, property management, operations support, and fleet vehicle support.
- Demonstrated experience managing performance metrics, reporting, and operational tracking.
- Experience managing support services contracts in large office or government environments.
- Strong leadership, communication, organizational, and customer service skills.
- Proficiency with Microsoft Office and standard business software applications.
Preferred Qualifications
- Experience managing federal government support service contracts.
- Experience supporting facilities with multiple service lines and large employee populations.
- Knowledge of property management, logistics, fleet operations, or facilities management.
- PMP or other relevant professional certifications are a plus.
Work Environment
This position is primarily based on-site in downtown Seattle and requires regular interaction with customers, staff, vendors, and stakeholders throughout the facility. The role may involve occasional lifting, moving, or coordinating the movement of equipment, furniture, supplies, and materials associated with facilities operations.
Why Join PRI?
At Prime Response, Inc., we are committed to delivering exceptional service to our federal customers while creating opportunities for our employees to grow professionally, lead teams, and make a meaningful impact.
Benefits
Comprehensive and Competitive Benefits
Paid Time Off (PTO), sick leave, paid Federal holidays, health insurance, dental, vision, AD&D, short and long-term disability, life insurance, and a Fidelity 401K.
PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.