The Lead Operations Associate serves as the primary link between our internal departments, corporate office, and the clients we serve. This individual helps ensure and coordinate an organized practice. This role’s seamless and time-sensitive execution is critical to a memorable client experience.
Benefits:
- Retirement Plan
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities
- Client service support: executing directives based on client needs
- Manage client communication, including correspondence, notes, and files, and maintain compliant client records
- Completion and submission of applications and account paperwork for processing, and coordinating underwriting support
- Underwriting management: schedule necessary medical exams, obtain pre-application information, prepare insurance applications, update client records, monitor applications in underwriting, and prepare policies for delivery
- Investment operations: execute new client onboarding, incoming account transfers, incoming rollovers, withdrawal and deposit requests, and rebalancing tasks
- Team coordination: work with multiple team members to drive a good client experience & service
- Keep up to date on software system enhancements, new products, and compliance changes/opportunities
- Participate in learning opportunities
Qualifications:
- Bachelor’s degree in finance or related field, preferred
- Minimum 3 years of finance, client relations, financial operations, and/or financial planning experience
- Active Series 7, and Series 63 registrations, or equivalent, required
- Active Minnesota Life, Accident, and Health Insurance license preferred