Background Investigation, Best Practices, Case Management, Community Development, Community Health, Decision Support, Dementia, Documentation, Driver's License, Funding, Government, Health Insurance, Healthcare Providers, Home Care, Human Health, Leadership, Legal, Long-Term Care, Maintain Compliance, Mentoring, Nursing, Occupational Therapy, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Quality Assurance, Quality Management, Regulations, Regulatory Compliance, Risk, Service Delivery, Social Work, Staff Development, Staff Requirements, Training/Teaching
Lead Options Counselor
Salary
$30.13 - $35.15 Hourly
Location
Eau Claire County Courthouse, 721 Oxford Avenue, Eau Claire, WI
Job Type
Full-Time
Job Number
26-00535
Department
Aging & Disability Resource Center
Opening Date
06/26/2026
Closing Date
7/10/2026 11:59 PM Central
- Description
- Benefits
- Questions
POSITION SUMMARY
The Lead Options Counselor serves as a non-supervisory, senior-level expert and resource within the Aging & Disability Resource Center (ADRC). This position provides mentorship and case handling guidance to the Options Counseling team and assists the ADRC Manager with quality assurance and training. The Lead Options Counselor is the subject matter expert for long-term care programs, eligibility determination, and person-centered decision-support processes for older adults, adults living with a disability, and their caregivers
QUALIFICATIONS
In addition to all duties performed by an Options Counselor, the Lead Options Counselor is responsible for the following:
Lead Duties
- Serves as the lead resource and subject matter expert for Options Counselors; provides day-to-day guidance, answers complex questions, and supports staff in navigating difficult cases.
- Serves as the Long-Term Care Functional Screen Liaison.
- Assists the ADRC Manager in training new Options Counselors; develops and delivers training materials.
- Identifies staff development needs and recommends training opportunities; models best practices in person-centered service delivery.
- Provides input to ADRC management on staff performance evaluations.
- Monitors program compliance with state and federal requirements; reviews and audits Long-Term Care Functional Screen documentation to ensure accuracy and quality.
- Stays current on policy and regulatory changes related to long-term care programs; disseminates updates to the team and facilitates understanding and adoption of new requirements.
- Leads training and updates related to the Long-Term Care Functional Screen.
- Provides feedback to ADRC Manager related to Long Term Care Functional Screen quality assurance findings.
Direct Service
- Carries a caseload and provides the full range of long-term care options counseling, eligibility determination, enrollment counseling, and disenrollment counseling for the States Long Term Care Programs.
- Manages high-complexity, high-risk cases and provides consultation on cases involving difficult legal, medical, financial, or ethical dimensions.
- Conducts comprehensive assessments using the Long-Term Care Functional Screen and professional judgment to connect individuals with appropriate services and supports.
- Coordinates care transitions between community settings and in-home care; provides outreach to youth with disabilities transitioning to the adult long-term care system.
- Administers memory screens and provides dementia education and person-centered follow-up to individuals and their caregivers.
- Authorizes transportation funding related to the 85.21 transportation grant and assesses the need for adaptive equipment.
- Develops and delivers community education and outreach presentations to diverse audiences including healthcare providers, legal professionals, government agencies, and community organizations.
- Documents all interactions thoroughly in the case management system per program standards and compliance requirements.
- Performs other related duties as required or assigned.
TRAINING AND PROFESSIONAL EXPERIENCE QUALIFICATIONS
- Bachelor's degree from an accredited college or university with a major in a health or human service-related field.
- Minimum of two (2) years of experience in health or human services working in an aging or disability-related profession, with at least one (1) year in an Options Counselor or equivalent role.
- Active Long-Term Care Functional Screen certification and Options Counseling Standards certification.
- Demonstrated ability to exercise independent judgment and make decisions in complex situations.
- Proven ability to lead, mentor, or coordinate a team or work group.
- Appointment will be conditional upon successful completion of criminal and caregiver background checks.
- Must have a valid driver's license, an acceptable driving record, and access to private transportation for work-related duties.
- Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.
DESIRED TRAINING AND PROFESSIONAL EXPERIENCE QUALIFICATIONS
- Degree in gerontology, social work, Occupational Therapy or Nursing.
- Prior supervisory, lead, or training experience within a human services or government agency setting.
- Experience with government income maintenance programs, health insurance, and consumer rights for people with disabilities.
- Experience with adaptive equipment assessment and demonstration.
- Experience with public speaking and community presentations with healthcare professionals and/or community organizations.
- Direct ADRC work experience.
- Experience working with the medical community or other professionals serving ADRC target populations.
Eau Claire County is not only a great place to work, but has many exciting benefits!
Paid Time Off (PTO): Accrual is based on years of service with the County, starting at 6.4 hours accruing each pay period (20.8 days per year), with the maximum accrual rate of 35.75 days per year.
- Manager PTO accrual available upon request*
Holidays: Eleven paid holidays: New Years Day, Martin Luther King, Jr. Day, a Spring Holiday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve Day, Christmas Day and New Years Eve Day.
Retirement: The County provides a retirement account in Wisconsin Retirement System (WRS). Employees pay one-half of the actuarially required contributions.
For further benefit information please click on the link: Employee Benefits
Eau Claire County provides leave under the Family Medical Leave Act: Family and Medical Leave Act | U.S. Department of Labor
AN IMPORTANT NOTE: This information gives only a brief summary of the plans in effect for regular, full-time Non-Represented employees of Eau Claire County and may not be all-inclusive. Eau Claire Countys policies and County Code govern if there are differences between this information and the policies.
01
Do you have bachelor's degree from an accredited college or university with a major in a health or human service-related field?
02
Do you have a minimum of two (2) years of experience in health or human services working in an aging or disability-related profession, with at least one (1) year in an Options Counselor or equivalent role?
03
Are you an active Long-Term Care Functional Screen certification and Options Counseling Standards certification?
04
Do you proven ability to lead, mentor, or coordinate a team or work group?
Required Question
Employer Eau Claire County
Address Suite 3414
721 Oxford Avenue
Eau Claire, Wisconsin, 54703
Phone 715-839-4710
Website https://eauclairecounty.gov/