Lead Overhead Door and Dock Equipment Service Specialist

You keep businesses moving. At Vortex Doors—America’s most customer-centric commercial and industrial door repair company—you’ll use your 4+ years of experience to solve problems on-site, deliver exceptional service, and own your craft.

Is this you?

• Do you expertly install, troubleshoot, and repair commercial doors, dock equipment, and hardware?
• Can you diagnose broken springs, hinges, locks, and electrical issues—and want welding training if needed?
• Are you confident configuring locks, handles, closers, low-voltage integrations, and access control?
• Do you hold yourself to code-compliant, safety-first standards?
• Do you take pride in clear communication, accurate documentation, and offering cost-effective solutions?
• Will you perform quality checks that match Vortex’s unsurpassed standards?

What you’ll love here

• State-of-the-art, industry-best training across Commercial and Retail openings, hardware, storefront glazing, and automatic doors.
• Advancement opportunities with multiple career levels.
• Ongoing learning in manual-operated doors and dock equipment for industrial openings; pathways to industry certifications.
• Focused development on hollow metal doors, frames, and hardware.
• A strong Safety Culture, positive team environment, and frequent recognition.
• Comprehensive compensation and health benefits, 401K match, 8 company paid holidays, plus Vacation/Sick program.
• Company-provided uniform, tools, and annual boot allowance.
• Use of a company-provided vehicle to conduct customer service visits.

What it takes to excel

• Exceptional mechanical/technical aptitude and communication skills.
• Hiring Bonus! Up to $3,000 with commercial or industrial doors experience required.
• Ability to move 50+ lbs., climb ladders up to 20’, work on knees, and handle power tools safely.
• Customer relationship skills—persuasive when needed and fast, clear information relay.
• Detail-focused, quality-driven, reliable, and self-motivated.
• High school diploma or equivalent.
• 4+ years’ commercial door service experience; AAADM a plus.
• Knowledge of door types, brands, and hardware; adept with hand and power tools.
• Math skills involving fractions and precise tape-measure reading.
• Thorough understanding of safety regulations and protocols.
• Comfort with computers.

How we work

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours.
• Continuous on-going training provided as you continue to grow with Vortex.
• The job environment is fast paced and results oriented.
• Be able to drive a company vehicle and possess a valid driver license.

Compliance

• Must pass Drug test, Background check and Motor Vehicle check

Ready to lead challenging service calls, delight customers, and keep essential facilities up and running? Join Vortex Doors.