Passion
Pride
This is what has driven our teams since 1833
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents
But at the heart of our business is our people
Role Purpose As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties
Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company
You will also serve as a backup to the Supervisor when needed
This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures
What you will be doing + Co-ordinate, monitor and support the Passenger Services team
+ Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
+ Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
+ Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained
Maintain training records for Agents
+ Attend to the day-to-day administration, ordering supplies, improving staff procedures and communications, and investigating problems/delays
+ Liaison with Carriers’ representatives to ensure their requirements and standards are being met
+ Assist in maintaining staff morale and have clear and open communication with staff
+ Cover any manpower shortages and/or assist whenever necessary
+ Provide guidance and direction to passenger service representatives to ensure smooth daily operations + Other duties as assigned Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information
Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures
The company is committed to providing a safe working environment for all staff members
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy
Please see the attached job description for further details on safety, security, wellbeing & compliance
What we are looking for: + Must be 18 years of age and have a High School Diploma, GED or equivalent work experience + Bilingual English/Spanish + One year college certificate or technical school, six months related experience or equivalent combination of education and experience + Ability to supervise up to 10-15 passenger service agents + Must be able to pass all pre-employment testing to include drug testing and a physical + Ability to safely lift up to 70 lbs
+ Must maintain a valid state driver’s license + Must be able and flexible to work variables shifts including weekends and holidays Would you like to see more detail on what we are looking for? Please see the following job description for further information Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented
Where everyone feels valued and can reach their full potential
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role
Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here
(https://menziesaviation.com/) Application Instructions Is this role ticking all the boxes for you? If so, please click apply now! Qualifications Licenses & Certifications Required + EMPLOYEE BADGE + DRIVERS LICENSE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.