Lead Pathway Advisor

Lead Pathway Advisor

Salary

$53,147.00 - $69,091.00 Annually

Location

Southern Campuses, AZ

Job Type

Full-time

Job Number

13-01664

Department

Recruitment and Advising

Opening Date

05/28/2026

Closing Date

6/7/2026 3:00 PM Arizona

About Mohave College:

Located about 100 miles southeast of Las Vegas, Nevada, Mohave College is a comprehensive community college serving Mohave County in the northwest portion of the State of Arizona and its neighboring communities in California, Nevada, and Utah. With over 13,000 students each year on campuses in Kingman, Lake Havasu City, Bullhead City, and Colorado City, and an extensive online education program, Mohave College's mission is to serve our communities, empowering students to succeed through innovative pathways and quality education.

• Description
• Benefits
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Description

Internal Recruitment - Open to Current Mohave College Employees Only

Take the next step in your student success journey and help shape the future of advising at Mohave College.

Mohave College is seeking a dedicated and innovative Lead Pathway Advisor to provide leadership, support, and guidance within the Pathway Advising team. This internal opportunity is open exclusively to current Pathway Advisors who are ready to expand their impact, contribute to strategic initiatives, and serve as a resource for colleagues while continuing to champion student success.

The Lead Pathway Advisor serves as a collaborative partner within the Student Services team, helping to strengthen advising practices, support process improvements, and foster consistency across campuses and departments. This role is ideal for a motivated, forward-thinking professional who enjoys solving problems, supporting colleagues, and identifying opportunities to improve the student experience.

The ideal candidate is tech-savvy, adaptable, and solutions-oriented, with the ability to navigate change, leverage technology effectively, and assist in developing efficient processes that support students and staff. They are a strong collaborator who values teamwork and demonstrates a willingness to cross-collaborate across departments to remove barriers and create seamless support for students.

This position is an opportunity to lead through influence, model excellence in advising, and contribute to initiatives that enhance student retention, persistence, and completion. If you are passionate about student success, continuous improvement, and helping your colleagues and institution thrive, we encourage you to apply.

Internal Recruitment Requirement: Applicants must currently be employed by Mohave College as a Pathway Advisor to be considered for this opportunity.

What We'll Love About You

• You are a motivated and student-centered professional who is passionate about helping students achieve their educational and career goals.
• You are a forward thinker who looks beyond immediate challenges and actively seeks opportunities to improve processes, services, and the student experience.
• You are a natural problem solver, able to navigate complex situations, identify solutions, and support both students and colleagues effectively.
• You are tech-savvy and comfortable learning, utilizing, and promoting technology tools that enhance advising services and student engagement.
• You lead by example, demonstrating professionalism, initiative, accountability, and a commitment to excellence in advising.
• You are a strong collaborator who values teamwork and actively contributes to a positive and supportive department culture.
• You embrace opportunities to cross-collaborate across departments, recognizing that student success is a shared responsibility throughout the College.
• You are adaptable and open to change, helping others navigate new initiatives, processes, and opportunities for improvement.
• You communicate effectively and build positive relationships with students, faculty, staff, and campus partners.
• You are committed to continuous learning and professional growth while supporting the success of your fellow advisors and the broader Student Services team.

Typical Duties

Student Advising & Case Management

• Maintain an assigned student caseload consistent with campus operational needs and the responsibilities of the position.
• Provide proactive, pathway-based advising services to support enrollment, onboarding, persistence, academic planning, transfer readiness, and student success.
• Conduct individual and group advising sessions for prospective and current students.
• Identify barriers impacting student success and coordinate referrals to appropriate campus and institutional resources.
• Assist students with complex advising, enrollment, and navigation concerns through timely intervention and problem resolution.
• Respond to escalated student service concerns, complex student situations, and challenging interactions using professional judgment, problem-solving, de-escalation, and appropriate referral or escalation procedures.
• Maintain accurate and timely documentation within institutional CRM and student information systems.

Campus Operational Leadership

• Coordinate day-to-day campus advising operations to support consistent, equitable, and student-centered service delivery.
• Serve as a campus resource regarding advising workflows, operational procedures, institutional practices, and student service processes.
• Monitor advising operations and identify workflow concerns, service gaps, operational inefficiencies, and student service trends.
• Recommend operational improvements and process enhancements to support service effectiveness and continuity of operations.
• Coordinate front-desk operations, intake processes, student traffic flow, and service coverage.
• Promote consistent implementation of advising procedures, documentation standards, communication practices, and customer service expectations.
• Support continuity of operations during peak periods, staffing shortages, employee absences, and operational disruptions.

Supervision & Team Leadership

• Provide day-to-day operational supervision and workflow coordination for assigned Student Services Technicians (SSTs) and campus-based advisors.
• Participate in annual performance review discussions and provide operational input regarding employee performance, workflow effectiveness, training needs, scheduling considerations, and professional development.
• Coordinate and manage campus scheduling and time-off requests to support operational coverage and continuity of student services.
• Assign and coordinate workflow priorities, service coverage responsibilities, and operational tasks based on campus needs.
• Support onboarding, training reinforcement, cross-training, and operational skill development for assigned staff.
• Monitor workflow performance, service delivery expectations, documentation practices, and operational consistency.
• Reinforce institutional expectations related to professionalism, customer service, collaboration, accountability, and student engagement.
• Support staff in responding to complex student interactions, service escalations, and operational concerns in a professional and student-centered manner.
• Address routine operational concerns and escalate employee relations or performance concerns to the Director of Enrollment Management as appropriate.
• Support a collaborative and student-centered work environment focused on responsiveness, professionalism, and continuity of service.
• Refer disciplinary matters, formal performance evaluations, hiring recommendations, and compensation decisions to the Director of Enrollment Management.

CRM Support, Data Management & Knowledge Continuity

• Serve as a campus functional resource regarding CRM utilization, documentation standards, and advising workflow practices.
• Monitor campus-level advising activity, service utilization, caseload distribution, and operational data trends.
• Develop and maintain reports related to advising demand, student engagement, pathway progression, and service delivery.
• Review operational and advising data to support planning, resource allocation, workload sustainability, and process improvement efforts.
• Support documentation of advising workflows, operational procedures, and reference materials to promote continuity of operations.
• Assist in identifying and reducing single-point dependencies within advising and CRM-related processes.
• Promote shared knowledge practices and cross-training efforts that strengthen operational resiliency.

Faculty & AOI Advising Coordination

• Collaborate with the Director of Enrollment Management, faculty, academic departments, and AOI advisors to support coordinated advising practices.
• Assist in defining advising handoffs, referral processes, communication expectations, and student support responsibilities across advising roles.
• Support implementation of shared advising tools, communication practices, and documentation standards.
• Monitor advising demand and operational capacity across advising functions and provide recommendations related to workload balance and service delivery.
• Assist in developing and supporting training resources related to pathways, student navigation, advising processes, and CRM documentation practices.

Cross-Campus Collaboration & Continuous Improvement

• Collaborate with Lead Pathway Advisors across campuses to promote consistency in advising operations, CRM practices, reporting standards, and student service delivery.
• Participate in cross-campus meetings, planning efforts, and operational coordination activities.
• Share operational insights, process improvements, and campus-specific recommendations to support institutional effectiveness.
• Participate in continuous improvement initiatives related to enrollment management operations, advising effectiveness, CRM utilization, and student engagement practices.

Decision-Making & Scope of Authority

• Exercise professional judgment and independent decision-making within established institutional policies, procedures, and operational expectations.
• Provide recommendations related to advising operations, workflow coordination, student service delivery, and operational effectiveness.
• Escalate matters requiring final authority related to staffing, disciplinary action, policy interpretation, faculty engagement, and institutional alignment to the Director of Enrollment Management.

Continuity & Cross-Training Success Indicators

Success in this position is demonstrated through:

• Consistent and effective advising operations across campus functions.
• Accurate and timely CRM documentation practices.
• Increased operational continuity through cross-training and shared workflow knowledge.
• Reduced operational disruption during employee absences or staffing transitions.
• Consistent student service experiences across advising operations.
• Effective collaboration across advising, enrollment management, AOI advising, and faculty advising functions.

Qualifications

Minimum Qualifications

• Bachelor's degree from an accredited institution required
• Three (3) years of experience in academic advising, enrollment services, student support services, or related higher education operations.
• Experience utilizing CRM systems, student information systems, or operational reporting tools.
• Experience coordinating workflows, operational processes, or student service functions.
• Demonstrated ability to analyze operational information, prioritize competing responsibilities, and support collaborative work environments.
• Strong communication, organizational, analytical, and problem-solving skills.

Preferred Qualifications

• Master's degree preferred.
• Experience in a lead, senior-level, or operationally focused advising role.
• Experience supporting high-volume student service environments.
• Experience collaborating with faculty, academic departments, or cross-functional student support teams.
• Experience supporting staff onboarding, training, workflow coordination, or operational continuity efforts.

Core Competencies

• Student-Centered Service -Demonstrates commitment to responsive, equitable, and student-focused service delivery practices.
• Operational Leadership -Coordinates advising operations and workflow practices to support accountability, consistency, and continuity of service.
• Team Leadership & Staff Coordination -Provides operational supervision, workflow coordination, coaching, and support that promotes collaboration, professionalism, and effective service delivery.
• Collaboration & Relationship Management -Develops and maintains productive working relationships across campuses, departments, advising functions, and institutional stakeholders.
• Communication -Communicates clearly, professionally, and effectively in individual, group, and cross-functional settings.
• Data Literacy & Analytical Thinking -Interprets operational, advising, and CRM-related data to identify trends, evaluate effectiveness, and support informed decision-making.
• CRM & Systems Proficiency -Demonstrates proficiency in CRM systems, documentation practices, workflow coordination, and operational reporting processes.
• Adaptability & Continuous Improvement -Responds effectively to changing operational priorities while supporting process improvement and organizational effectiveness initiatives.
• Training & Knowledge Sharing -Supports cross-training, workflow documentation, and shared operational practices that strengthen continuity and resiliency.
• Professional Judgment -Exercises sound judgment, discretion, and problem-solving within established institutional policies and operational expectations

Application Instructions

It is the responsibility of each applicant to have all the following documents on file in the Employee Services office by the deadline date in order to continue in the application process for this position. Application materials will not be returned.

• A complete online employment application form. Please do not state see resume on any part of the application. Blank spaces may be cause for rejection of the application.
• Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
• Resume or curriculum vitae. Optional, but encouraged.
• Transcripts of all college work. (Unofficial transcripts or photocopies will be accepted to establish the application file. Official transcripts will be required if the candidate is offered the position.)

Important Notes:

• If any of the above-listed materials are missing or incomplete, the application will not be considered.
• Items 2-4 may either be attached electronically to the application or mailed to the address below (position number must be included on all documents):

Mohave College

Employee Services

1971 Jagerson Avenue

Kingman, AZ 86409

Benefits

• Medical/Dental/Vision/Life Insurance/FSA, HSA -see more detailed information here.
• PTO
• 120 hours per year - Staff
• 18 hours per year - 9-Month Faculty
• 35 hours per year - 12-Month Faculty

Paid Holidays

• 21 days - Staff
• 26 days - 9-month Faculty
• 39 days - 12-Month Faculty

Sick Leave - 40 hours per year ASRS (Arizona State Retirement System-12% average contribution & MCC matches 100%) Hybrid/Remote Work eligible after 6 months of employment for some positions. Work-Life Balance modified work schedule. Tuition Voucher (to use towards MCC courses) Summer hours - 4-day work week

01

In one or two brief sentences, please explain why you are interested in this specific position at Mohave College.

02

Are you currently an employed Pathway Advisor for Mohave College?

• Yes
• No

03

As a Lead Pathway Advisor, you may be called upon to assist with process improvements, technology adoption, and problem-solving within the team. Please describe an example of a time when you identified a challenge and helped implement a solution.

04

Describe a time when you collaborated with another department or campus partner to solve a student-related challenge or improve a process. What was your role, and what was the outcome?

Required Question

Employer Mohave College

Address 1971 Jagerson Avenue

Bldg 101

Kingman, Arizona, 86409

Phone 928-681-5624

928-692-3090

Website http://www.mohave.edu/jobs