The Access Navigation Center (ANC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.
As a Lead you will:
Use technology proficiently to identify and satisfy patient appointment scheduling needs
Coordinate all aspects of patient scheduling needs according to protocols
Notifies caller of change in appointment scheduling
Acquires patient demographic and insurance information for new patients and verifies for returning patients
Can optimally determine when a conversation needs to be escalated to triage or manager
Provides pre-appointment instructions to patients at the time of the call
Responds to, answers and/or advises questions or concerns
Required Qualifications
1+ Years Customer Service experience in healthcare or professional service industry
Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
Strong telephone management, organization, and prioritization skills
Preferred Qualifications
*This position requires a full month of uninterrupted training
Location: At this time, this position will be working remote
Tentative Hours: Monday - Friday, 8:00am-4:30 pm
Qualifications:
$24.08- $34.01 Hourly