Lead Patient Account Rep - PB

Schedule: Full time, days. 

Main Function:

• Performs all functions of a Patient Account Representative as well as assists the Manager in providing support to Patient Account Representatives.
• Serves as a point of contact for answering questions and helping solve problems.
• Coordinates scheduling coverage.

• Provides outstanding service to all patients, visitors, internal and external customers.
• Demonstrates a positive and professional image at all times
• Provides input to the Manager for associate performance evaluations.

• Independently monitors and controls accounts receivable of third party payers.
• Will review and complete all assigned work-queues daily, and communicate and coordinate with appropriate departments when necessary to address claim questions/issues.
• Compile AR reports for monitoring of specific payer area weekly/monthly.
• Reconciles accounts timely and accurately.
• Communicates and resolves issues with internal and external customers regarding payer specific requirements in registration, referrals, charges, and coding affecting the submission and payment of hospital claims.
• Maintains knowledge of payer regulations, contract provisions, and all manual and electronic procedures in both submission and remittances.
• Completes other tasks assigned by Manager.

Qualifications / Experience:

• At least 1 year experience as a Patient Account Representative is required; 3-4 years of previous medical billing experience is preferred.
• Familiarity with all payers, payer claim forms, and EOBs required.
• Excellent communication skills, both written and verbal.
• Excellent public/patient relations skills.
• Strong organizational skills.
• A willingness to learn and pursue excellence.
• Skills in using Outlook, Word, Excel; navigating websites; strong typing abilities.

Education:

• Associates Degree preferred or 3-5 years work related experience required
• Medical terminology desired. ICD-10/CPT coding experience strongly desired.

Pay Range: $22.44 - $27.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply