Position: Lead Patient Account Associate
Department: PFS REFUNDS AND CREDITS
Shift: 8:00 am - 4:30 pm / 8-hour shift length
Status: Full-time/ 80 Hours Per Pay
Facility: Fidelity Health Building
EDUCATION
Minimum Level of Education Required: High School completion / GED
Additional requirements:
LICENSURE / CERTIFICATION / REGISTRATION
EXPERIENCE
Minimum Level of Experience Required: 5 - 7 years of job related experience of job related experience
Prior job title or occupational experience: Healthcare billing, collections, or access experience or banking collections experience.
Prior specific functional responsibilities: N/A
Preferred experience: N/A
Other experience requirements: N/A
KNOWLEDGE / SKILLS
Typing accurately 30-40 words per minute accurately required.
Familiarity with Microsoft Word and Excel required.
Basic knowledge of accounting principles, including debits and credits required.
Ability to alphabetize and compare names and numbers required.
Ability to review work for detailed accuracy and completeness required.
Basic math skills including percentages required.
Medical terminology preferred.
Customer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain
Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Interpersonal Savvy (31): relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.