Lead Patient Care Coordinator

About 4Ever Young (Edgewater)
Our model is simple: deliver exceptional outcomes, earn patient trust, and build long-term relationships through a high-touch experience that blends advanced aesthetic services with longevity-focused care. If you love a consultative close and you take pride in white-glove service, this is a front-desk leadership role with real ownership - you’ll manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention from the front desk. If you enjoy consultative care (not “assembly line” medicine) and want to grow with a clinic investing in quality, this is a standout opportunity. Learn more: 4everyoungantiaging.com/edgewater 

What You’ll Own (Sales + Retention)

• Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
  
• Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time.
  
• Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups (this role explicitly prioritizes retention programs).
  
• Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.
  

What You’ll Run (Luxury Front Desk Operations)

• Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy.
  
• Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
  
• Maintain a “high standards” environment: professional presence, crisp communication, and a lobby that matches the brand experience.
  

Leadership (Lead PCC)
This is a lead role: you’ll help set the pace at the desk, coach standards day-to-day, and support a small team (about 1–1.5 other PCCs).

How Success is Measured (Metrics You’ll Own)
These are the core KPIs used for the PCC function and will be tracked for this Lead role:

• Patient satisfaction/loyalty
  
• Appointment rebooking rate
  
• Membership conversion percentage
  
• Accuracy of scheduling and documentation
  

• Experience in a customer-facing front desk / coordinator role (med spa, dental/ortho, plastics, concierge, hospitality, etc.).
  
• Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy.
  
• Exposure to memberships/packages/retention (or adjacent conversion responsibility like treatment plan acceptance, service upgrades, or subscription programs).
  
• Strong scheduling + systems comfort (scheduling software/administrative tools preferred; Zenoti is a plus).
  
• Ability to multitask, stay organized, and remain calm in a busy environment.
  
• Availability to work flexible hours, including evenings/weekends as needed.
  

• $20/hour base + Commission (commission details shared in the interview process)
  
• Growth pathway: this is a lead seat with room to expand scope and responsibility
  

Hiring Process
ApplyalignM!NT Review Recruiter Interview Client Interview(s) Offer placeM!NT

placeM!NT is supporting 4Ever Young with recruitment. All communication will come from a placemint.agency email address.

EOE + AI Disclosure
We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at

recruiting@placemint.agency