The Lead PBX Operator oversees telephone switchboard operations, ensuring efficient handling of calls and supervising staff. Responsibilities include coaching, scheduling, training, and maintaining service quality, while addressing guest concerns and coordinating equipment issues. The role involves managing daily operations, supervising personnel, and ensuring adherence to policies. Strong customer service, communication, and problem-solving skills are essential, along with experience in switchboard operations and supervision. Qualifications include a high school diploma or GED, two years of switchboard experience, and one year of supervisory work. The position requires physical activities such as standing, walking, and lifting up to 10 lbs., and involves working in a primarily indoor environment. Attendance and punctuality are crucial, with performance measured by KPIs. The role demands excellent interpersonal skills, technical knowledge, and the ability to work independently in a fast-paced setting.