At AT&T, we're connecting the world through the latest technology, meaningful innovation, and a culture that values growth, collaboration, and continuous improvement. We're looking for a Performance Consultant who can partner with business and learning leaders to diagnose performance challenges, identify root causes, and recommend practical solutions that improve business outcomes.
In this role, you'll work closely with Learning Business Partners, instructional designers, subject matter experts, and cross-functional stakeholders to determine whether training, process, tool, communication, or other performance interventions will best address the need. The ideal candidate brings strong consulting, analysis, facilitation, stakeholder management, and business writing skills, with the ability to translate complex challenges into clear, measurable recommendations.
Key Roles and Responsibilities
Conduct performance, task, and learner needs analyses to understand business challenges, performance gaps, audience needs, and desired outcomes.
Identify root causes of performance issues, including gaps related to knowledge, skill, process, tools, environment, expectations, incentives, or communication.
Determine when training is the appropriate solution and when non-training interventions may better address the business need.
Recommend performance-based solutions aligned to business priorities, desired outcomes, success measures, risks, assumptions, and dependencies.
Partner with Learning Business Partners, instructional designers, subject matter experts, and business leaders to scope initiatives and shape practical recommendations.
Create clear documentation, summaries, and recommendations that support stakeholder decisions and solution design.
Support evaluation planning by defining success measures and helping assess solution effectiveness and business impact.
Experience
Preferred bachelor's degree or equivalent combination of education and experience in learning and development, organizational development, business, human resources, instructional design, performance improvement, or a related field.
Experience in performance consulting, needs assessment, root cause analysis, learning strategy, organizational development, performance improvement, or a related learning and development function.
Demonstrated ability to analyze business or performance challenges and recommend practical, measurable solutions.
Experience facilitating discovery conversations, asking effective questions, synthesizing findings, and influencing stakeholders.
Experience documenting findings, recommendations, requirements, success measures, assumptions, risks, and dependencies in a clear and concise format.
Required Skills
Performance consulting and needs analysis
Root cause analysis and problem solving
Stakeholder consultation and facilitation
Business writing and executive-ready documentation
Systems thinking and solution recommendation
Learning strategy and performance improvement
Evaluation planning and success measurement
Ability to navigate ambiguity and bring structure to complex challenges
Our Lead Performance Architect jobs earn between $94,300.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Weekly Hours:
40
Time Type:
Regular
Location:
Atlanta, Georgia, Dallas, Texas
Salary Range:
$94,300.00 - $158,400.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.