Lead Pharmacy Technician

Job Title: Lead Pharmacy Technician

Job Description

The Lead Pharmacy Technician oversees daily operations across assigned pharmacy work areas, guiding a team of technicians to deliver accurate, efficient, and patient-focused prescription services. This role balances hands-on technician duties with leadership responsibilities, ensuring smooth workflow, regulatory compliance, and continuous improvement within a fast-paced, high-volume pharmacy environment.

Responsibilities

• Lead the daily activities of pharmacy technicians across assigned work areas to ensure efficient and accurate prescription processing.
• Assign resources and staffing based on prescription volume, workload, operational priorities, and service level expectations.
• Conduct shift huddles to communicate goals, priorities, staffing plans, quality expectations, and safety updates.
• Monitor workflow throughout the shift and adjust staffing assignments to maintain productivity and meet turnaround commitments.
• Provide coaching, training, and real-time support to pharmacy technicians to resolve operational and workflow-related issues.
• Serve as the primary escalation point for operational and workflow concerns, coordinating with pharmacy leadership as needed.
• Escalate clinical, quality, compliance, safety, and staffing issues to pharmacy leadership in a timely and appropriate manner.
• Foster a culture of accountability, teamwork, professionalism, and patient-focused service within the technician team.
• Support prescription intake, data entry, order processing, refill management, and prescription preparation within the technician scope of practice.
• Prioritize urgent and time-sensitive prescriptions to ensure timely turnaround and adherence to service standards.
• Review work queues and coordinate prescription flow through verification, fulfillment, and shipping processes.
• Collaborate with pharmacists, customer service teams, and fulfillment personnel to identify and resolve workflow issues.
• Perform technician duties as needed to support production requirements and meet service commitments.
• Ensure compliance with federal and state pharmacy regulations, HIPAA requirements, company policies, and standard operating procedures.
• Reinforce documentation accuracy, patient confidentiality, and adherence to quality standards across all technician activities.
• Monitor technician work for completeness, accuracy, and regulatory compliance, providing feedback and corrective guidance.
• Escalate quality events, dispensing concerns, medication errors, product complaints, and compliance issues to appropriate stakeholders.
• Support investigations, corrective actions, audits, inspections, and continuous improvement initiatives related to pharmacy operations.
• Train and onboard new pharmacy technicians on systems, workflows, equipment, documentation practices, and department procedures.
• Provide ongoing coaching and performance feedback to support technician growth and performance.
• Identify skill gaps within the team and support development plans to enhance technician capabilities.
• Assist with competency assessments and employee evaluations to ensure technicians meet performance and regulatory standards.
• Cross-train team members across different work areas to improve operational flexibility and coverage.
• Monitor inventory levels of medications, supplies, packaging materials, and production-related resources to prevent shortages.
• Coordinate with inventory and purchasing teams to maintain adequate stock and avoid operational disruptions.
• Support inventory counts, reconciliations, expiration tracking, and controlled substance inventory processes.
• Ensure proper storage and handling of refrigerated, hazardous, controlled, and temperature-sensitive products.
• Identify workflow inefficiencies, bottlenecks, and process improvement opportunities within pharmacy operations.
• Recommend and help implement operational improvements that enhance quality, efficiency, and service levels.
• Support the implementation of new systems, procedures, products, and operational initiatives.
• Track and communicate key operational metrics and performance indicators to stakeholders.

Essential Skills

• High school diploma or GED.
• Active pharmacy technician registration or licensure in the state of employment.
• National pharmacy technician certification through PTCB or ExCPT/NHA, as required or preferred based on state regulations.
• Minimum of 3 years of pharmacy technician experience.
• Experience in high-volume retail, specialty, mail-order, hospital, compounding, or fulfillment pharmacy environments.
• Demonstrated leadership, training, coaching, or team coordination experience in a pharmacy or healthcare setting.
• Strong understanding of pharmacy operations, prescription processing, medication safety, and regulatory requirements.
• Excellent organizational skills and strong attention to detail.
• Ability to prioritize multiple tasks effectively in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with pharmacy management systems.
• Proficiency with Microsoft Office applications.

Additional Skills & Qualifications

• 5 or more years of pharmacy technician experience.
• Previous experience as a Lead Pharmacy Technician, Pharmacy Technician, or Pharmacy Operations Lead.
• Specialty, mail-order, compounding, or fulfillment pharmacy experience.
• Sterile and/or non-sterile compounding experience.
• Experience supporting pharmacy audits, inspections, and quality management programs.
• Knowledge of USP <795>, USP <797>, and USP <800> standards.
• Experience with continuous improvement, Lean methodologies, or process optimization.
• Experience working in a high-growth pharmacy or healthcare operations environment.

Work Environment

This role operates in a fast-paced, high-volume pharmacy setting with a strong focus on accuracy, patient safety, and operational efficiency. The standard schedule is Monday through Friday from 4:00 p.m. to 12:00 a.m., supporting evening operations and production needs. Team members work with pharmacy management systems, prescription processing technologies, and standard office software, while handling medications, packaging materials, and temperature-sensitive products in accordance with regulatory and safety standards. The environment emphasizes collaboration, continuous improvement, and adherence to established workflows and procedures.

Job Type & Location

This is a Contract to Hire position based out of Fairfield, OH.

Pay and Benefits

The pay range for this position is $27.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fairfield,OH.

Application Deadline

This position is anticipated to close on Sep 25, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.