Lead, Physical Inventory

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.

Description:

The Physical Inventory Lead helps keep inventory accurate and ensures inventory processes follow company policies. This role includes performing physical inventory counts and auditing procedures to find and fix any issues. The specialist also looks for ways to improve inventory operations by identifying problems and helping to solve them.

Essential Duties & Responsibilities:

Returns & Reconciliation Operations:

• Oversee route reconciliation from prior days deliveries, using POD and exception reporting.
• Check in all product returns and ensure proper handling per SOPs (wrapping, condition reports, etc.).
• Manage Return Authorizations (RAs), including creating them or contacting Customer Service when needed.
• Log and track RAs in the daily TRL, maintain accurate Return Placards, and update the Returns Manifest.
• Coordinate return trailer schedules with the Transportation team.
• Work with inventory team to ensure timely invoicing for exchanges and cancellation processing in Storis.
• Review and process markouts.
• Oversee piece disposition, including submission of destruction documentation and photos.
• Conduct dock searches as requested and ensure timely completion.
• Partner with claims administration to resolve missing product claims efficiently.

Physical Inventory & Audit Execution (Retail & 3PL):

• Conduct scheduled and cycle physical inventories across both retail store and 3PL hub locations (in-person and remote).
• Use RF scanners, tablets, ERP systems, and delivery portals to validate and document counts.
• Identify and report inventory discrepancies, shrinkage, and damages; support root cause investigations.
• Collaborate with store teams and 3PL partners to ensure accurate prep, execution, and reconciliation of inventories.
• Maintain and continuously improve SOPs related to physical inventory prep, execution, and reconciliation.
• Follow compliance requirements (e.g., SOX documentation) and safety standards during all inventory activities.
• Support internal audit requests and contribute to operational process improvements.
• Maintain organized, accurate records of audits, variances, adjustments, and reconciliation data.
• Travel to local and regional stores and 3PL locations as needed.

Requirements:

• Education: High school diploma; College degree preferred
• Years of experience: 1 year of inventory-related Warehouse/Delivery experience. Loss prevention experience is a plus.
• Valid Driver's license required
• Position requires 40-50% travel.
• Computer proficiency: Working knowledge of Windows, Microsoft Office, Outlook, and experience in WMS or Delivery software. RF experience is required.
• Dedicated to business and allowing flexibility with work hours if necessary.
• Maintain confidentiality of customer information.
• Always willing to adapt to change and keep an open mind to training
• Consistent regular scheduled attendance is considered an essential function of this job.
• Understanding of general work practices in warehousing and distribution, including order processing, picking, shipping, and delivery processes and procedures.
• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manage competing priorities effectively
• Builds respectful and effective working relationships; collaborates with others to achieve common goals and strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one's contribution.
• Displays an intuitive knack for continuous improvement in operational processes
• Meets KPIs and follows documented SOPs.
• Displays a high degree of integrity, honesty, and takes responsibility for one's own actions; shows consistency between words and actions.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.