Lead Product Manager

Job Mission:Own and deliver on a product area while building the product management team’s capabilities, processes, and culture. Accountable for both product outcomes and the growth of PMs on the team. Key responsibilities:

• Partner with the CEO & executive team to set product strategy and prioritize development objectives across all product areas
• Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible
• Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog) for owned product area while ensuring consistent practice across the PM team
• Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts
• Build and develop the PM team — hire, coach, and establish the methodologies, rituals, and quality bar for product management
• Represent the product function in executive and cross-functional leadership forums

Product Discovery & Opportunity Assessment

• Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current).
• Frames market problems with clear learning objectives, risks & assumptions before delivery.
• Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking.
• Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities.
• Challenges assumptions openly—asks crisp, “what would have to be true?” questions.
• Leverages Generative AI capabilities as a product lever and can identity where AI adds genuine user value vs. where it’s cosmetic, and partners with engineering to evaluate feasibility.
• Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business).
• Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly).
• Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative metric.

Product Ownership & Agile Delivery

• Serves as Product Owner for an agile process; backlog always reflects priority + class-of-service.
• Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets 90 % of those dates.
• Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly.
• Leverage LLMs (Claude Code / Cowork) for user research synthesis, rapid prototyping, and backlog analysis and reporting.

Collaboration, Evangelism & Leadership

• Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises.
• Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end.
• Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise.
• Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance).
• Represents the product function in executive and cross-functional leadership forums; owns the product narrative at the company level.

PM Team Leadership & Capability Building

• Establishes and coaches a consistent discovery and delivery methodology across PMs.
• Runs regular product reviews that elevate team thinking (not just status updates); sets the quality bar for specs, roadmaps, and stakeholder communication by example.
• Makes hiring decisions and builds a pipeline of PM talent; creates career development frameworks and gives direct, actionable feedback.
• Ensures consistent backlog health and delivery practices across all PM-owned products, not just their own.
• Creates psychological safety for the PM team; celebrates experiments (even failed ones) and elevates individual expertise.

Required Experience & Skills

• 7–10 years of software product management experience, including ownership of a product roadmap and backlog
• Demonstrated experience running continuous product discovery (customer interviews, experiments, opportunity sizing)
• Track record of shipping software products through a full lifecycle — from discovery through launch and iteration
• Experience working within Agile/Lean/Kanban delivery teams as a Product Owner or equivalent
• Strong data literacy — comfortable using analytics, funnel metrics, and usage data to inform decisions
• Technical fluency — able to collaborate deeply with engineering on feasibility, trade-offs, and system design (not expected to write code)
• Exceptional written and verbal communication skills; ability to lead meetings, present to executives, and facilitate cross-functional alignment
• Go-to-market experience — has partnered with sales, marketing, and CX on launches and enablement
• 2–3+ years of formal or informal leadership of other PMs, including mentoring and developing PM talent
• Comfort operating at both strategic and tactical altitude — can present a quarterly roadmap narrative to the board and write acceptance criteria in the same week
• BA/BS degree required

Preferred

• • Experience with data integration, interoperability, or iPaaS/middleware products
  • MBA or equivalent graduate degree
  • Experience with outcome-based roadmapping and OKR frameworks
  • Familiarity with LLM capabilities, prompt engineering, and the practical constraints of AI systems
  • Experience scaling a PM team from 1–2 to 4–6 PMs, including establishing PM practices, rituals, and tooling

Nice-to-Have

• • Prior experience working within Salesforce or Blackbaud ecosystems
  • Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software/service provider)

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