A/B Testing, Agile Modeling, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Business Intelligence, Channel Strategies, Communication Systems, Construction, Customer Experience, Customer Relations, Customer Support/Service, Customer/Consumer Behavior, Finance, Financial Services, Loans, Messaging Technology, Metrics, Needs Assessment, Product Data Management (PDM), Product Management, Product Planning, Systems Administration/Management, Usability Engineering, User Interface/Experience (UI/UX)
Join Our Team in Irving, TX - Transform Digital Lending Experiences
Are you driven by the opportunity to shape digital and omni-channel applications? Join us in Irving, TX, where you'll play a pivotal role in building industry-leading lending experiences for millions of customers. As a key player in our product team, you'll guide teams and processes to create new customer experiences across digital and branch touchpoints. This is your chance to make a significant impact in a customer-centric environment.
Responsibilities
- Collaborate with business and technology leaders to align technical feasibility with business needs.
- Lead discovery efforts to build a high-value product plan/roadmap.
- Manage the product roadmap using business intelligence, VOC, and analytics.
- Evaluate business ideas for usability, value, feasibility, and viability.
- Develop a deep understanding of customer needs and experience pain points.
- Partner with analytics and BI teams for in-depth customer behavior analysis.
- Work closely with UX to ensure best-in-class experiences in all deliverables.
- Measure and optimize key metrics through A/B testing.
- Present product plans to stakeholders, demonstrating performance awareness.
Requirements
- 5–7 years of experience in product management or ownership within digital platforms.
- Experience with messaging systems, communication platforms, or engagement tools.
- Strong understanding of data flow across systems supporting customer interactions.
- Proficiency in writing detailed user-stories and acceptance criteria.
- Experience with agile operating models and tools like Jira, Confluence.
- Ability to operate independently and deliver initiatives end-to-end.
Preferences
- Exposure to AI-enabled or automated communication systems.
- Experience in regulated industries such as financial services.
- Proven ability to influence in a matrixed environment.
- Experience communicating with senior executive-level leaders.
Ready to make an impact? Apply now and help us build valuable consumer experiences in Irving, TX!
Email Subject Line: Lead Product Manager Opportunity in Irving, TX
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