Lead Program Attendant - The Way Out Center

The Salvation Army Northwest Division

Spokane, WA

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JOB DETAILS

SALARY

$19.50–$19.51 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Blowers, CPR Certification, Chronic Disease, Community and Social Services, Desktop PC, Driver's License, First Aid, Health Maintenance, Homeless Services, Housekeeping/Cleaning, Infectious Diseases, Interpersonal Skills, Laptop PC, Law Enforcement, Lift/Move 30 Pounds, Material Moving, Microsoft Excel, Microsoft Office, Microsoft Word, Parasites, Pathogens, Physical Demands, Policy Development, Presentation/Verbal Skills, Procedure Development, Project/Program Management, Psychiatry and Mental Health, Risk, Social Work, Staff Development, Staff Training, Team Player, Time Management, Training Program

LOCATION

Spokane, WA

POSTED

30+ days ago

Description
DEPARTMENT: THE WAY OUT CENTER

POSITION TITLE: LEAD PROGRAM ATTENDANT

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: THE WAY OUT PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Lead Program Attendant supervises Program Attendants on their shift and ensures safe, orderly operations of The Way Out Center. This position follows policies and procedures for The Way Out Center under the direction of the Assistant Program Manager and/or Program Manager. The Lead Program Attendant provides support, direction, and supervision for The Way Out Center guests. The Lead Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Lead Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Lead Program Attendant will work as a team member to provide safe, stable, temporary housing with supportive services to the guests of the program. The Lead Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals.

EDUCATION AND WORK EXPERIENCE:

High School Diploma or equivalent
Supervisory experience, preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Knowledge of social services, local resources, and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
Effective verbal and written communication
Effective interpersonal skills with emphasis on effectively working in a team environment and with diverse populations
Demonstrate effective personal and situational awareness
Flexible, relatable, and reliable; manage time effectively
Self-motivated and work with minimum supervision
Be an active listener by asking questions and reflecting what is being said
Maintain healthy boundaries with guests and fellow staff members
Make decisions based on Established Policies and Procedures manual
Build "Trust"; be consistent, trustworthy and honest
Over 21 years of age
Possess a Valid WA State Driver License
Pass a Criminal and Driver Background Check
Have or complete De-escalation training
Peer Support Certification preferred or obtained within 90 days of hire
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

ESSENTIAL DUTIES AND RESPONSIBILITES:

Represent The Salvation Army and respect and work within its Christian tenets
Supervise Program Attendants and guests
Meal Service and/or supervision: set-up, serving and clean-up
Maintains electronic shift, trespass, and warning logs as required
Contacts "on call" Supervisor when there is an emergency
Attends required staff meetings and in-service training sessions
Ensure facility provides a safe, clean, and pleasant environment
Maintain required level of security each shift
Maintain TSA facilities for cleanliness and safety from abuse or vandalism
Ensure supplies are properly stored/ready for the next Lead Program Attendant or guest
Complete documentation and data entry tasks on assigned shifts without delay
Answer and direct calls to appropriate employee or guest
Maintain the lobby area and bulletin boards
Assist with seasonal/special events as assigned
Schedule/provide guest transportation to/from appointments, meetings, employment as required
Provide outreach services outside The Way Out Center to recruit program applicants
Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services, and employment
Provide support, information and referral services as appropriate to program applicants
Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners
Complete the pre-screen and application process alongside the applicant
Address applicants needs/concerns fairly and professionally; coordinate with supervision
Develop/maintain strong ties to the community, law enforcement, and other homeless service providers
Complete applicant's placement into the center once approved
Successfully participate in TSA Spokane's Employee Development training program
Manage the front desk area when required
Other duties as assigned

PHYSICAL REQUIREMENTS:

Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate multi-line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds regularly and 50 pounds occasionally
Access and produce information from a computer
Understand written information
Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.

Qualifications
Education
High School or Equivalent (required)

Experience
1 years: Data entry (preferred)

Licenses & Certifications
Food Handler's Card (required)

Skills

Bloodborne Pathogens (preferred)
CPR/AED (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

About the Company

The Salvation Army Northwest Division

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