Lead Public Area Attendant - 3rd Shift

JOB SUMMARY:

The Public Area Lead will be responsible for helping the Public Area Attendants, and for the cleanliness of all areas within the casino & hotel (except kitchens and certain restaurants and bar areas as agreed upon by both departments). All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Train, motivate, and provide direction to all EVS staff.

• Implement and maintain superior standards of cleanliness and sanitation.

• Monitor inventory/supplies and recommend purchase of supplies.

• Ensure that OSHA standards are met.

• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Attend all necessary training meetings.

• Assist in other projects, as directed.

• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.

• Outstanding example of and a credit to Saracen Casino Resort

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.

Previous customer service experience.

• At least 1 years of Environmental Services supervisory/managerial experience in a high traffic, large facility preferred.

• Must be familiar with proper use of all cleaning equipment and chemicals.

• Must possess excellent communication skills.

• Ability to write routine correspondence and to speak effectively to the public, employees and customers.

• Must have the ability to deal effectively and interact well with the customers and employees.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Work nights, weekends and holidays as required.

• Must present a well-groomed and professional appearance.

• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

• Must be able to be approved for and maintain a valid gaming license.

• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

• The employee is also required to climb or balance; stoop, kneel, crouch or crawl.

• Adequate manual dexterity to operate cleaning equipment.

• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.

• Employee may work with cleaning chemicals, and should be able to properly dilute, use and insure their safety, as well as other who come in contact with chemicals.

• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Saracen Safety

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

Saracen Casino Resort is an Equal Opportunity Employer.