Job Description
Position Summary
The Quality Assurance Lead provides cross-functional leadership for quality assurance and inspection activities across multiple manufacturing locations. This role is responsible for strengthening quality systems, guiding inspection strategies, identifying and resolving recurring quality issues, and driving continuous improvement initiatives that enhance product quality and customer satisfaction.
Working closely with operations, sourcing, suppliers, and facility leadership, the Quality Assurance Lead exercises independent judgment to identify quality risks, prioritize corrective actions, and implement solutions that reduce nonconforming products and improve manufacturing performance. Regular travel throughout Northeast Mississippi is required.
Responsibilities:
Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.
Rooms To Go Benefits:
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.
The Quality Assurance Lead provides cross-functional leadership for quality assurance and inspection activities across multiple manufacturing locations. This role is responsible for strengthening quality systems, guiding inspection strategies, identifying and resolving recurring quality issues, and driving continuous improvement initiatives that enhance product quality and customer satisfaction.
Working closely with operations, sourcing, suppliers, and facility leadership, the Quality Assurance Lead exercises independent judgment to identify quality risks, prioritize corrective actions, and implement solutions that reduce nonconforming products and improve manufacturing performance. Regular travel throughout Northeast Mississippi is required.
Responsibilities:
- Lead quality assurance initiatives across multiple manufacturing facilities to ensure compliance with company quality standards, specifications, and customer expectations.
- Partner with plant leadership, suppliers, and cross-functional teams to identify, communicate, and resolve quality concerns affecting product performance.
- Develop, implement, and continuously improve quality standards, inspection procedures, and quality control processes.
- Oversee product, process, and supplier audit activities; evaluate findings and drive corrective and preventive actions (CAPA) to address systemic quality risks.
- Analyze quality performance metrics, customer returns, exchanges, and defect trends to identify root causes and implement sustainable corrective actions.
- Direct in-process and finished-product inspections to verify compliance with established standards and specifications.
- Provide leadership, mentoring, and functional guidance to inspectors, ensuring consistent execution of inspections, audits, and quality documentation requirements.
- Establish and refine inspection methods based on product characteristics, manufacturing processes, and identified quality risks.
- Monitor and validate quality data, documentation, and reporting to ensure accuracy, consistency, and audit readiness.
- Prepare and present quality performance reports, trend analyses, and improvement recommendations to leadership.
- Influence manufacturing partners and facility teams to improve compliance, reduce the cost of poor quality, and strengthen accountability for quality outcomes.
- Support pilot runs, new product introductions, and continuous improvement initiatives to improve manufacturing quality and efficiency.
- 4-6+ years of progressive Quality Assurance, Quality Control, or Quality Systems experience within a manufacturing environment.
- Experience in furniture, upholstery, consumer products, or a related manufacturing industry preferred.
- Strong understanding of quality control principles, inspection methods, auditing practices, root-cause analysis, and corrective/preventive action processes.
- Demonstrated ability to analyze quality data, identify trends, and drive continuous improvement initiatives.
- Advanced proficiency in Microsoft Excel, including data analysis, reporting, and dashboard development.
- Experience working with databases, reporting tools, and quality management systems.
- Strong analytical, organizational, and problem-solving skills with the ability to prioritize competing demands and make sound business decisions.
- Excellent verbal and written communication skills with the ability to effectively influence stakeholders at all levels of the organization.
- Ability to work independently, lead initiatives, and drive results in a fast-paced manufacturing environment.
- High school diploma or equivalent required; Associate's degree, technical certification, or additional education in Quality Assurance, Manufacturing, Engineering, Supply Chain, or a related field preferred.
- Ability and willingness to travel regularly throughout Northeast Mississippi.
- Experience leading or mentoring quality inspectors, auditors, or quality teams.
- Experience with Microsoft Access, Power BI, Tableau, SQL, or similar reporting and analytics tools.
- Lean, Six Sigma, ASQ, or other quality-related certifications.
- Experience supporting multiple facilities, suppliers, or international manufacturing partners.
Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.
Rooms To Go Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Associate discounts including furniture
- Company paid life and disability insurance
- Paid time off
- Employee Assistance Program
- Wellness Programs
- And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Applicants must be authorized to work in the U.S.
Numbers & Facts
| Location | Guntown, MS |
| Industry | Retail |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1991 |
| Website | http://www.roomstogocareers.com |
About Company
When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. Since then, we've grown into America's #1 independent furniture company with the nation's largest furniture inventory. By offering stylish furniture at everyday low prices, original room packages, superior service and fast delivery, today Rooms To Go is America's favorite place to buy furniture.
Along with the creation of this great furniture company, an exciting and innovative way to shop furniture was born. Rooms To Go introduced the concept of displaying and packaging furniture in complete room settings. Our designers coordinate each room's colors, fabrics and accessories to the last detail, so customers don't have to. This approach affords customers a simplified shopping experience and increased savings when buying an entire room. Trained, knowledgeable and courteous Rooms To Go sales associates create the hassle free, comfortable environment customers enjoy in our showrooms.
Rooms To Go's incomparable delivery promise ensures customers receive their new furniture in days, not months. Our fast and easy furniture delivery is realized through state-of-the-art Rooms To Go distribution centers, housing hundreds of thousands of furniture pieces ready for delivery today.
The Rooms To Go Furniture Revolution is the direct result of the finest sales, merchandising, advertising, operations, customer service and finance initiatives in the furniture industry. Our complete focus is to embrace change, and to respect and respond to our customer base. Certainly our policy of fashion at an affordable price generates high traffic through the front door, but it is the Rooms To Go Team that builds the loyalty and trust that keeps our customers coming back.
Rooms To Go recognizes that our over 5,000 associates are the nucleus of our continued success. We hire the finest candidates, who are career oriented and motivated. We value the individuality and creativity of our associates and recognize them on a regular basis. The executive team provides the vision; as service leaders, they are the coaches. They empower and believe in people achieving excellence in their work and lives. They love the business and refuse to accept mediocrity. Integrity and honesty are part of your benefit package at Rooms To Go.
Along with competitive pay, Rooms To Go offers excellent and affordable health insurance, a 401(k) plan with discretionary match, dental, vision, life, and disability insurance. Paid time off includes a week of paid vacation after only six months of employment, personal time and paid holidays. We are proud of our Wellness Program that offers our associates contests, weight loss and activity programs, discounts, and information to stay healthy. Many of our positions offer individual or team incentives to recognize and reward our associates. Rooms To Go associates enjoy a fast paced, innovative, team environment that focuses on giving our customer's an amazing buying experience.
Skills
- American Society for Quality (ASQ)unmatched
- Analysis Skillsunmatched
- Auditingunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Corporate Complianceunmatched
- Corrective Actionunmatched
- Corrective and Preventative Action (CAPA) Systemsunmatched
- Cost Controlunmatched
- Cross-Functionalunmatched
- Customer Satisfactionunmatched
- Data Analysisunmatched
- Data Qualityunmatched
- Database Report Toolsunmatched
- Dental Insuranceunmatched
- Disability Insuranceunmatched
- Distribution Servicesunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Furnitureunmatched
- High School Diplomaunmatched
- Leadershipunmatched
- Lean Six Sigmaunmatched
- Life Insuranceunmatched
- Maintain Complianceunmatched
- Manufacturingunmatched
- Manufacturing/Industrial Processesunmatched
- Mentoringunmatched
- Microsoft Access Databaseunmatched
- Microsoft Excelunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Power BIunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product/Service Launchunmatched
- Quality Assuranceunmatched
- Quality Controlunmatched
- Quality Managementunmatched
- Quality Metricsunmatched
- Quality Monitoringunmatched
- Regulatory Complianceunmatched
- Reporting Dashboardsunmatched
- Risk Analysisunmatched
- Root Cause Analysisunmatched
- SQL (Structured Query Language)unmatched
- Supply Chainunmatched
- Tableauunmatched
- Trend Analysisunmatched
- Vendor/Supplier Evaluationunmatched
- Vendor/Supplier Sourcingunmatched
- Vision Planunmatched
- Willing to Travelunmatched
- Writing Skillsunmatched
- eCommerceunmatched
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