The Lead Quality Technician is responsible for performing testing and supporting data analysis for the assembly and deburr departments. This position requires a champion of documentation who is responsible for clearly communicating results and direction to team members. This position works closely with Engineering, Production, and other manufacturing personnel.
Summary:
The Lead Quality Technician is responsible for performing testing and supporting data analysis for the assembly and deburr departments. This position requires a champion of documentation who is responsible for clearly communicating results and direction to team members. This position works closely with Engineering, Production, and other manufacturing personnel.
Essential Duties & Responsibilities:
Strive toward a culture of proactive safety.
Manage RMAs, approval, issuing, receiving, tracking, disposition, and replacement.
Interact with customer service reps/sales/customers for RMA coordination.
Investigate customer complaints and support root cause and corrective activities as needed.
Review customer purchase orders, contracts, and related quality requirements.
Support Quality Engineering with quality investigations, corrective actions, work instructions, SOPs, and continuous improvement activities.
Support MRB activities and dispositions of nonconforming material.
Monitor ECN implementation on the production floor, ensuring applicable contract, customer, and quality requirements are understood and followed.
Serve as Quality resource for assembly and deburr, addressing quality issues and questions as needed.
Support Incoming and Final Inspection personnel by providing technical guidance, training, and mentoring.
Interpret blueprints, specifications, routers, and work instructions to support inspection and quality requirements
Train operators and inspectors on the use of measuring devices and the completion of inspection documentation.
Record, summarize, and report quality data and trends as required.
Maintain accurate quality records and documentation in accordance with the Company Quality Management System.
Responsible for the cleanliness of his/her own work area and the general housekeeping of the Company.
Other duties as assigned.
Requirements:
High School Diploma or GED
At least 5 years of experience of quality control in a manufacturing environment.
Experience with dimensional inspection equipment and tools required; CMM experience preferred.
Experience interpreting engineering drawings, specifications, routers, and work instructions.
Experience reviewing customer purchase orders, contracts, and quality requirements preferred.
Hands-on experience developing manufacturing processes and proven ability to evaluate data.
Strong attention to detail and ability to accurately document and track quality information.
Ability to manage administrative tasks while working effectively in a production environment.
Microsoft Office proficiency (Excel, Teams, Outlook).
Physical Requirements:
Ability to stand and walk for extended periods throughout the work shift.
Ability to frequently use hands and fingers to operate machine controls, tools, and measuring instruments.
Ability to lift, carry, push, and pull materials and components weighing up to 40 pounds, with or without reasonable accommodation.
Ability to bend, stoop, kneel, crouch, and reach as required to load, unload, and inspect parts and equipment.
Ability to perform repetitive motions involving the hands, wrists, and arms.
Ability to visually inspect parts, interpret and read blueprints, technical drawings, work instructions, and use gauges, and measuring devices.
Ability to distinguish colors, dimensions, and surface defects when performing quality inspections.
Ability to hear and communicate effectively in a manufacturing environment.
Ability to safely operate equipment in a fast-paced production setting while wearing required personal protective equipment (PPE), including safety glasses, hearing protection, safety shoes, and other equipment as required.
Ability to work in an environment with exposure to machine noise, metal chips, cutting fluids, lubricants, and varying temperatures.
Ability to maintain regular attendance and work scheduled shifts, including overtime as required.
Work Environment:
Manufacturing environment with exposure to moving mechanical equipment.
Frequent interaction with machine tools, raw materials, and finished products.
Compliance with all company safety p
Numbers & Facts
Location
Raleigh, North Carolina
Skills
Administrative Skillsunmatched
Blueprintsunmatched
Capability Maturity Model (CMM)unmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Contract Requirementsunmatched
Corrective Actionunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Detail Orientedunmatched
Documentationunmatched
Engineering Drawingunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Illustrating Abilityunmatched
Lift/Move 40 Poundsunmatched
Loading/Unloadingunmatched
Machine Toolunmatched
Manufacturingunmatched
Manufacturing/Industrial Processesunmatched
Mentoringunmatched
Metal Cuttingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Network Routersunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Production Systemsunmatched
Purchase Ordersunmatched
Quality Controlunmatched
Quality Engineeringunmatched
Quality Managementunmatched
Record Keepingunmatched
Safety Complianceunmatched
Safety/Work Safetyunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Technical Drawingunmatched
Technical Leadershipunmatched
Technical Trainingunmatched
Testingunmatched
Trend Analysisunmatched
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