Lead Receptionist (153)

Job Summary: To enhance customer service by providing peer leadership with organizational authority within the receptionist teams to make necessary decisions. Be available for staffing or other decisions when supervisor is absent.

Hourly Range: $26.70-$31.85 DOE

Specific Tasks/Duties Include:

All duties in the current Receptionist or Receptionist II position are included in the duties for this position. In addition:

• Assist with training of new staff.
• Monitor patient flow at front desk and on the phones to be aware of current demand.
• Monitor phone systems and greetings.
• Maintain contact with back office to facilitate keeping patients informed of provider delays.
• Create staff schedules and coverage.
• Coordinate 15 minute breaks during clinics.
• Track patient visits and no-shows.
• Be available during clinic hours to answer questions about clinic flow and to solve problems during absence of supervisor.
• Organize and maintain current procedure and protocols information where it is accessible to staff.
• Assist with review and development of Procedures and Protocols and the role of the Receptionist as part of the patient care team.
• Input provider/resource schedules in EMR.
• As trained, serve as a Superuser for eCW in areas of Reception.
• Maintain conference room schedule(s). As trained, able to support IT set up in conference rooms.
• Opens schedules, can put blocks in schedules.
• May be assigned to expanded front office duties such as, ordering office supplies, managing petty cash, providing support for billing clean up and reminders.
• Participate in aligning support for Behavioral Health referral and schedules within Site protocols.
• Participate in data validation teams in access and experience areas.
• Distribution of required data field lists to appropriate MR staff for correcting/updating.
• Participate in SRCH committees.
• Participate in ongoing training.
• Perform additional duties as assigned by supervisor.