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Lead Resolution Specialist

Gallagher

Buffalo, New York(remote)

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Business Solutions, Claims Management, Claims Processing, Communication Skills, Computer Skills, Construction, Corporate Policies, Customer Support/Service, Establish Priorities, High School Diploma, Industry Standards, Legal, Licensing, Litigation, Problem Solving Skills, Process Improvement, Statutory Laws, Team Player, Time Management
LOCATION
Buffalo, New York
POSTED
29 days ago
Introduction:
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview:

Role specifics: 

  • Salary: Up to $129,000 per year, dependent upon experience
  • Claims Background: New York Labor Law 
  • Jurisdictional Experience: Any 
  • Active Adjusters' licenses: New York 
  • Location: This role is eligible for fully remote work 
How you'll make an impact:
  • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
  • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
  • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
  • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
  • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
About you:

As a key member of our Claims Adjuster team, you will:

  • Investigate, evaluate, and resolve complex Construction claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
  • Think critically, solve problems, plan, and prioritize activities to optimally serve clients

 

Required Qualifications:

  • High School Diploma.
  • Minimum of 5 years related claims experience.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.

Desired Qualifications:

  • Bachelor's Degree

  • NYLL 

  • Litigation

  • Trainer/Mentee  

#LI-DF1 #LI-REMOTE

About the Company

G

Gallagher

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Insurance
FOUNDED
1927
WEBSITE
https://www.ajg.com/

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