AREA15 is an immersive entertainment and retail destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. We are seeking a high-energy, hands-on Lead Retail Associate to join the Rocket Fizz team at AREA15. This role blends sales, leadership, and guest engagement, offering a unique opportunity to guide team members, drive daily operations, and create unforgettable shopping experiences. You’ll bring Rocket Fizz’s vibrant candy, snacks, novelty merchandise, and other unique products to life while mentoring team members and ensuring the highest standards of ART!. RESPONSIBILITIES AND DUTIES: - Lead by example in delivering high-touch guest service, demonstrating deep product knowledge and enthusiasm for storytelling.
- Must be able to tell a story about AREA15 to gain interest and tie it into products.
- Must be familiar with AREA15 Entertainment calendar to engage with guests and generate repeat business.
- Must be familiar with Rocket Fizz and help guests connect with its products as a part of overall experience.
- Must be able to stay calm under the hectic conditions and be able to multitask effectively.
- Lead by example to all retail associates.
- Serve as an on-floor leader and brand ambassador, embodying AREA15 and Rocket Fizz’s guest-focused values.
- Engage and interact with guests, showcasing candy, snacks, novelty merchandise, and other Rocket Fizz products.
- Demonstrate and describe products to spark guest interest, upsell, cross-sell, and meet or exceed sales goals.
- Mentor, train, and support Retail Associates in the ART! of Sales (AREA15’s guest service philosophy) and Rocket Fizz product knowledge.
- Address guest concerns or escalations with professionalism, positivity, and discretion.
- Assist with onboarding and continuous training of new team members.
- Assist with store opening/closing procedures, POS operations and fulfillment.
- Maintain visual merchandising standards in collaboration with management and visual teams.
- Monitor inventory levels and communicate restocking or merchandising needs with the warehouse
- Communicate team member issues directly to management, including tardies and ART! Performance
- Help ensure loss prevention protocols and operational compliance are followed.
- Contribute to a culture of accountability, inclusion, and teamwork on the sales floor.
- Act as a liaison between retail associates and store leadership to relay feedback and operational insights.
- Stay informed about AREA15 attractions, events, and offerings to cross-promote experiences.
- Uphold AREA15 policies, procedures, and appearance standards.
- Be available for various shifts including nights, weekends, holidays, and special events.
- Perform other job-related duties as assigned.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Adhere to department and company policies and procedures.
- Maintain a professional, polished appearance in line with AREA15 standards.
- Communicate daily sales goals to the team, and work together to meet them
- Perform other work-related duties as assigned.
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