Lead Retail Banker

Job Title: Lead Retail Banker Location: Lafayette, Indiana Company: The Fountain Trust Company Job Type: Full-Time The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Lead Retail Banker to join our team. This position is located at our Lafayette-Ferry branch. The Lead Retail Banker supports the daily operations of the branch by providing exceptional customer service, assisting and developing Retail Banking staff, and ensuring compliance with bank policies and procedures. Working with limited supervision, the Lead serves as a knowledgeable resource and role model for the branch team while helping maintain an efficient, professional, and positive environment. Key Responsibilities: Branch Leadership: Support the daily operations of the branch and serve as a resource and role model for Retail Banking staff.Customer Service: Provide exceptional, professional service while assisting customers with transactions, account needs, questions, and concerns.Staff Support & Training: Assist with training, coaching, and developing Retail Banking staff to ensure employees understand and consistently follow bank procedures.Cash Management: Oversee daily cash handling, balancing, cash orders, and audits to ensure accuracy and security.Account Services: Assist with account opening and maintenance, debit card services, business accounts, and other banking products and services.Compliance & Procedures: Ensure staff follow bank policies, procedures, security standards, and regulatory requirements. Identify and appropriately escalate potential fraud, scams, or suspicious activity.Branch Operations: Assist with opening and closing procedures, required logs and reports, night drop and mail processing, supplies, scheduling, and other daily operational needs.Communication: Communicate operational updates, procedural changes, training information, and other important information to branch staff and Retail Operations Management.Problem Solving: Assist employees with balancing issues, customer concerns, operational questions, and other branch-related challenges, escalating issues when appropriate.Branch Environment: Help maintain a clean, organized, secure, and professional branch environment while promoting a positive atmosphere for customers and employees.Flexibility: Provide coverage for branch opening and closing responsibilities and perform other duties as assigned to support the branch and organization. Required Skills and Qualifications: Leadership: Ability to lead by example, motivate others, and provide guidance and support to team members.Customer-Centric: Positive, professional, and approachable demeanor with a strong commitment to customer satisfaction.Decision-Making: Ability to exercise sound judgment and make confident decisions while knowing when to seek assistance.Attention to Detail: Strong accuracy and organizational skills when handling cash, customer information, documentation, and daily operational responsibilities.Communication Skills: Excellent verbal and interpersonal skills for effectively communicating with customers, coworkers, and management.Multi-Tasking: Ability to manage multiple responsibilities and customer needs while maintaining accuracy and attention to detail.Problem Solving: Ability to resolve customer and operational issues professionally and effectively.Training Ability: Ability and willingness to train and coach employees with varying levels of experience and knowledge.Banking Knowledge: Strong knowledge of branch operations, banking products and services, cash handling, and applicable policies and procedures.Compliance Awareness: Ability to recognize potential fraud, scams, suspicious activity, and other security concerns and follow appropriate procedures.Dependability: Reliable, punctual, flexible, and willing to assist with changing branch needs and staffing requirements.Technology Proficiency: Ability to effectively use banking systems, computers, and other technology necessary to perform branch operations. Education & Experience: Preferred: Associates degree or equivalent education.Experience: Prior experience in customer service, retail, or cash handling is highly valued. Why Join Us? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!