Lead Retail Operations

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, youll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Responsible for supervising staff and the sales, operational, & merchandising functions of the store to attain maximum profitability, productivity, & a world-class guest service experience.

Job Specifications:

• Starting Wage: $23.00/hr - $26.88

• Employment Type: Winter Seasonal 2026/2027

• Shift Type: Full Time and Part Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

Job Responsibilities:

• Fulfill manager-on-duty responsibilities when scheduled

• Assist in maintaining and administering operational expectations by following company policies and guidelines

• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager

• Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service

• Maintain all company paperwork according to policies and standards

• Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales

• Assist Store Manager in communicating company values and goals to the employees

• Manage inventory control and meet or exceed inventory goals

• Enforce company cash handling and other Loss Prevention policies and procedures

• Remain current on new industry products and trends; demonstrate knowledge of products

• Communicate ideas or issues with the Store Manager

• Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance

• Model customer service for employees and promote sales whenever interacting with guests

• Walk the floor regularly for daily MOD responsibilities

• Motivate employees to increase sales, units per transaction and transaction size in day to day sales

• Communicate with Store Manager to ensure smooth business operations

• Ensure that all safety standards are being observed at all times

• Demonstrate and enforce company values and ethics

Job Requirements:

• 1 year of retail experience, preferably within the outdoor industry
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English
• Maintain a working knowledge of products and trends within the industry
• Proficient in Microsoft Office products; Word, Excel, Outlook
• Commitment to providing exceptional customer service to our guests
• Self-motivated with the ability to multi-task
• Ability to work a flexible schedule; including nights, holidays and weekends
• Previous experience with Retail POS
• Must be able to work in a high volume fast-paced retail location
• Supervisory experience - preferred
• Snowsports background
• HS Diploma or GED Equivalent

Some of the benefits include:

• Excellent training and professional development
• Free Epic Pass to our world-class resorts
• Retail discounts at our stores
• Employee Assistance Program (EAP)

The expected pay range is $23.00/hr - $26.88. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516539

Reference Date: 08/31/2026

Job Code Function: Retail Ops