Lead Retail Sales - OMNIA Dayclub Las Vegas

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage

401(k) Retirement Program with Employer Match

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and Resources

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

The Retail Sales Lead is responsible for the day-to-day supervision of OMNIA''s retail locations (walk-up window, terrace retail and street retail), ensuring exceptional guest service, achievement of sales targets, operational excellence, inventory integrity, and compliance with visual merchandising standards. This role serves as the primary point of leadership on the sales floor and works closely with the Retail Manager to drive revenue growth, improve operational efficiencies, and maintain a luxury retail experience.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Achieve sales targets and boost metrics via upselling, cross-selling, and guest engagement
• Lead, train, and motivate the team in fast-paced Nightlife/Daylife settings
• Support promotions, e-commerce, product launches, artist collaborations, and special events
• Maintain optimal stock levels/availability; ensure timely floor replenishment, and report low stock to the Retail Manager
• Conduct frequent inventory counts, audits, and damage/loss reporting
• Secure all merchandise, showcases, POS, and storage areas
• Manage proper stock handling, storage, and rotation
• Recommend improvements for product mix, assortment, and cost efficiency
• Execute VM guidelines to maintain a clean, fully stocked, visually compelling, and "guest-ready" space reflecting Tao Group Hospitality standards
• Optimize product placement, signage, pricing, and promotional accuracy to maximize guest connection and visibility
• Assist in the supervision of daily operations, delegate tasks, assign locations
• Onboard, train, and coach team members on sales techniques, product knowledge, and venue procedures to boost productivity
• Foster a positive, professional, accountable, and collaborative environment by leading by example
• Deliver exceptional hospitality, anticipate/accommodate guest needs via consultative selling, build loyalty, and promptly resolve issues
• Oversee overall store readiness; ensure strict compliance with company policies, brand standards, and venue/safety guidelines
• Maintain proper cash handling, payment card procedures, and accurate end-of-shift financial reconciliations
• Support operational audits, loss prevention initiatives, and ensure all merchandise is accurately priced
• Provide updates on sales, inventory, and staffing; assist with weekly sales/inventory reports
• Promptly report breakage, damage, maintenance, or guest issues to venue management
• Maintain general knowledge of Tao Group Hospitality, partners, and hotel environments
• Assist with additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• Minimum 3 years of retail experience, preferably in luxury, nightlife, hospitality, or high-volume environments
• Strong background in retail merchandising, sales, and inventory management
• Proven leadership skills with the ability to motivate and develop teams
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment