Lead Scrum Master

Lead Scrum Master

Phoenix, AZ

Job Description

Lead Scrum Master / Agile Delivery Manager (Business Application) with experience in Mortgage, lending banking Domain (Cloud, AI & Digital Transformation)

Required Experience

" 12+ years of experience as a Scrum Master, Agile Project Manager, Delivery Manager, or Program Manager.

" Proven experience leading Cloud Transformation, AI/GenAI initiatives, Digital Transformation programs, and Enterprise Business Application delivery.

" Strong understanding of cloud platforms such as Azure, AWS, and cloud-native architectures.

" Experience managing AI/ML, GenAI, automation, analytics, and data-driven initiatives.

" Demonstrated success delivering complex enterprise business applications, platform modernization, API integrations, and digital banking solutions.

" Experience working in Banking, Financial Services, Payments, or other regulated industries.

" Certified Scrum Master (CSM), SAFe, PMI-ACP, PMP, or equivalent Agile certification.

Preferred Qualifications

" Experience with Azure OpenAI, Microsoft Copilot, AI-powered business solutions, Data & AI platforms, and cloud modernization programs.

" Familiarity with DevOps, CI/CD, API Management, Microservices, Kubernetes, and modern SDLC practices.

" Strong understanding of enterprise application portfolios including ERP, CRM, Workflow, Digital Channels, and Banking Platforms.

" Experience leading Agile transformations at scale within SAFe or enterprise Agile environments.

Key Responsibilities

Agile Leadership & Delivery

" Serve as Lead Scrum Master for multiple Agile teams supporting Cloud, AI, Digital Transformation, and Business Application initiatives.

" Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, Scrum of Scrums, and PI Planning.

" Coach teams, Product Owners, and leadership on Agile best practices, continuous improvement, and delivery excellence.

" Drive Agile maturity, delivery predictability, and operational excellence across programs.

Business Application Management

" Manage delivery and enhancement of enterprise business applications including ERP, CRM, workflow automation, digital platforms, and banking systems.

" Coordinate application lifecycle activities including planning, development, testing, releases, upgrades, and production readiness.

" Drive prioritization and execution of business and technology roadmaps across multiple application portfolios.

" Support governance, risk management, and compliance requirements for business-critical applications.

Project & Program Management

" Plan and manage complex programs i nvolving multiple teams, vendors, and stakeholders.

" Own project plans, delivery roadmaps, RAID logs, dependencies, budgets, and resource planning.

" Monitor program health using KPIs, dashboards, delivery metrics, and executive reporting.

" Proactively identify risks, remove impediments, and drive mitigation strategies.

Stakeholder Management

" Act as the primary liaison between business leaders, product teams, architecture, engineering, operations, and executive leadership.

" Facilitate strategic planning, roadmap discussions, and executive reviews.

" Translate business objectives into actionable Agile delivery plans.

" Drive decision-making and alignment across complex organizational structures.

Operational Excellence

" Collaborate with DevOps, Cloud Engineering, Security, Data Engineering, and Support teams to ensure smooth delivery and release execution.

" Promote automation, AI-assisted delivery practices, and continuous improvement initiatives.

" Support budget planning, governance, compliance, audit readiness, and operational health reporting.

Tools & Technologies

" Jira, Azure DevOps, Confluence, ServiceNow

" Azure, AWS, Kubernetes, Docker

" AI/ML, GenAI, Azure OpenAI, Microsoft Copilot

" API Management, Microservices, DevOps, CI/CD

" Power BI, Reporting & Executive Dashboards