Lead/Senior Sales Associate R54924 Livermore, California, United States Part Time Tommy Hilfiger Add to favorites View favorites Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) GENERAL SUMMARY: The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate also performs a variety of operational activities as assigned by the Store Management. ESSENTIAL COMPETENCIES, DUTIES, AND RESPONSIBILITIES (including, but not limited to): FUNCTIONAL SUCCESS FACTORS: Delivering Business Results: Demonstrates awareness of store sales plans and results Demonstrates awareness of individual contribution to business results Support corporate standards and expectations Participate in staff meetings, as needed Articulates Corporate business goals within the store. Delivering Customer Service: Consistently provides Customer Service to Company standard. Builds repeat customer base through excellent use of mailing list Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks Adhere to Company Personal Appearance Standards to properly represent the Tommy Hilfiger image Executing Product and Visual Standards: Ensure consistent and accurate replenishment of product onto the sales floor Comply with visual presentation standards Assist in executing markdowns and floor moves when needed Executing Operations Standards: Adheres to Policies and Procedures Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity Execute Opening and Closing Checklist duties as directed by store management, to ensure store is always ready for business Perform other duties as assigned, in a timely manner with attention to details. Seeks clarification on expectations where needed Attend daily Launch Meeting and Quarterly Staff Meeting Authorized to do all register transaction including that of management with the exception of Employee sales, post voids, Authorized to do refunds, exchanges, store credits, sale sends, gift cards, cash pulls, no sale Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers. Leads in "Success" stores are also authorized to do bag checks, watch back door, employee transactions. STRATEGIC SUCCESS FACTORS: Teamwork: Maintains respect and works well with others Communicates honestly, openly and constructively * Joins in the recognizes and celebrates the contribution and achievements of ot