We are looking for Restaurant Lead Servers to join the re-opening of the famed Delano Miami Beach.
Set to open its doors in 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.
Under the guidance of the Restaurant Manager, the Lead Server is responsible for supervising the front-of-house service team, ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example, maintains brand standards, and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
- Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
- Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
- Oversee scheduling, training, and performance management of servers to develop a skilled and motivated team.
- Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
- Monitor guest feedback related to dining service and implement strategies for continuous improvement.
- Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
- Ensure full compliance with health, safety, and restaurant policies and procedures.
- Foster team engagement and growth through ongoing training, coaching, and mentorship.
- Mentor and guide staff in teamwork, professionalism, and delivering consistent quality service.
- Ensure all daily reports, service logs, and documentation are accurately completed.
- Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
SPECIFIC JOB KNOWLEDGE & SKILLS
- High school diploma or equivalent required; Bachelor's degree preferred.
- Minimum 5 years of leadership experience in an upscale or luxury restaurant, hotel, or lifestyle brand.
- Strong knowledge of front-of-house operations including guest service protocols, table management, and high-profile guest relations.
- Proficient in restaurant POS systems and reservation management software.
- Excellent verbal and written communication skills in English, with the ability to effectively interact with guests and team members.
- Ability to stand or walk for a minimum eight-hour shift in a fast-paced environment.
- Highly observant, able to multitask, and respond quickly to dynamic situations while maintaining composure under pressure.
- Physically able to twist, reach, bend, climb stairs, and carry or push objects weighing 20 lbs or more consistently.
- Working knowledge of federal, state, and local laws related to employment, occupational safety, wage and hour regulations, and labor relations.
- Strong organizational skills, attention to detail, and ability to enforce health and safety standards.
- Demonstrated ability to coach, mentor, and develop a team in a collaborative and positive work environment.
- Additional language ability preferred.
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
All your information will be kept confidential according to EEO guidelines.