Lead Server

gin & luck

New York, NY

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JOB DETAILS

SKILLS

Administrative Skills, Bartending, Communication Skills, Customer Relations, Dental Insurance, Detail Oriented, Food and Beverage Industry, Health Insurance, Leadership, Legal, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Metrics, Multitasking, Order Processing, Payment Processing, Physical Demands, Problem Solving Skills, Regulations, Restaurant, Sanitation, Time Management, Training/Teaching, Vision Plan

LOCATION

New York, NY

POSTED

5 days ago

Benefits:

401(k)
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources

Server

Position Overview
Lead Servers monitor all aspects of FOH operations while ensuring the best possible dining experience for guests. They will also assist in training all FOH staff and responding to customer complaints. All LeadServers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

The Lead Server reports to the General Manager and when necessary, other Department Heads and is expected to work in tandem with other Servers and FOH Staff.

Core Duties & Responsibilities:
Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities. Hospitality and communication – lead by example
Support Floor Managers in training of all FOH positions led by the Gin & Luck Core Values
Monitor all FOH positions in their opening and closing responsibilities and service standards
Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions
Assist staff when and where needed: if someone is in the weeds, that is where the manager should be or that is where the manager should send help
Support the floor by run food and drinks, bus tables, water tables, re-water tables, expo drinks, greet guests, take food and drink orders
Be in constant communication with hosts, servers, bartenders, support positions and back of house
Comply with sanitation standards and procedures according to health and legal regulations
Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities:
Administrative duties including sending daily reports, money handling, deposits, voicemails, tip metric input, etc.
Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
Be capable of covering any floor position when needed (for emergency purposes only)
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:
2+years of proven Server experience in a reputable establishment
Highest levels of EQ and discretion
Ability to work in a fast-paced environment while maintaining composure
Strong multitasking and time management abilities
Attention to detail, ensuring accurate order-taking and payment processing
Outstanding communication skills with the ability to interact effectively with customers and team members
Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor

Desired Qualifications:
Have 3-4 years of Server experience in a high-volume establishment
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency

What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $00/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.

About the Company

gin & luck

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