Lead Server - Preston Pointe

Job Summary:

The Lead Server serves as the senior front-of-house team member responsible for ensuring efficient, high quality dining service for residents. In addition to standard serving responsibilities, this role supports dining room operations, and acts as a liaison between the front and back of house. The Lead Server assists in supervising staff, maintaining service standards, and ensuring a seamless and elevated dining experience for residents and guests. This is a non-tipped position.

Qualifications:

• Must be at least 21 years of age
• Minimum of 3 years of serving experience, with demonstrated leadership or training experience preferred
• Experience with beer, wine, and alcohol service
• Eligibility as determined by background screening, drug screening, and physician physical.
• Strong customer service, communication, and interpersonal skills
• Friendly demeanor with a passion for working with seniors.
• Ability to listen and communicate clearly with patience and professionalism
• Knowledge of safe food handling practices and sanitation guidelines
• Experience with POS systems preferred

Essential Duties and Responsibilities:

Service & Resident Experience

• Provide exceptional table service, including taking orders, delivering meals, bussing, and resetting tables
• Ensure resident satisfaction by proactively addressing requests, concerns, and special needs
• Deliver meals to resident apartments as directed
• Maintain thorough knowledge of daily menu items, ingredients, and preparation methods

Leadership & Oversight

• Act as shift leader in the absence of the Dining Room Supervisor or Culinary Director
• Responsible for training all new servers
• Monitor and verify completion of opening, running, and closing side work
• Supervise dining room operations to ensure efficiency, cleanliness, and service standards are met

Operations & Coordination

• Serve as the primary liaison between front-of-house and back-of-house teams to ensure smooth service flow
• Assist in resolving service delays and order issues
• Maintain organization and cleanliness of the dining room, server stations, and service areas
• Ensure adherence to all sanitation, safety, and company policies, including alcohol service regulations

Team Support

• Promote a positive work environment through professionalism, teamwork, and respect
• Assist with additional Dining Services needs as assigned

Work Schedule Requirements:

• Must be able to work nights, weekends, and holidays as needed