Lead Service Specialist

The Lead Service Specialist will work onsite at Foley & Lardner, one of Tallahassee's premier law firms, assisting with general office duties, including mail, distribution services, copy, print, records, facilities, reception, and hospitality services.

Job Responsibilities

• Provide elevated, concierge-style experiences. Work independently on daily hospitality tasks and events with minimal supervision. Schedule and set up meeting rooms as requested.
• Conduct walkthroughs of office floors to ensure conference rooms and visitor offices are clean, organized, and fully stocked with supplies. Lead event and room setups in accordance with client requests.
• Provide hospitality support throughout the office, including maintaining and restocking pantries, conference rooms, beverage stations, and other hospitality areas.
• Assist with catering orders and food and beverage setup for meetings, events, and client functions, ensuring proper presentation and timely service.
• Provide support for miscellaneous requests and flexible services, including monitoring service and resource request systems. Utilize various software and event-planning tools to complete tasks and coordinate with IT for equipment support and issue resolution.
• Escort clients to meeting rooms and ensure they have everything needed for a successful meeting.
• Act as a liaison between guests and firm staff.
• Notify Facilities, Hospitality, and other support teams regarding inventory needs and conference room repairs.
• Assist management with training new hires on hospitality functions and processes.
• Understand, track, and communicate production metrics to management and clients.

Qualifications & Requirements

• High School Diploma or GED required.
• Two or more years of experience in a customer service environment, preferably within office services, legal services, or a corporate hospitality setting.
• Comfortable serving as the primary face of the office and creating elevated, concierge-style experiences for attorneys, guests, and vendors.
• Able to successfully balance reception, concierge, event coordination, and administrative responsibilities with minimal direction. Also supports Office Services functions, including mail and print services.
• A true self-starter who proactively identifies needs and takes ownership during slower periods.
• Possesses sound judgment and can serve as the local point of contact for the Regional Office Administrator Manager located in Jacksonville.
• Organized and comfortable managing supply purchasing, budget tracking, vendor coordination, and invoice/order management.
• Able to adapt to a generally quiet office environment while effectively managing periodic spikes in activity and shifting priorities.
• Strong interpersonal skills and a professional presence appropriate for a law office.
• Ability to lift or move up to 40 pounds.
• Ability to grasp, lift, and transport packages, supplies, and other materials using a standard wheeled cart with a load capacity of up to 75 pounds.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time.

Compensation & Benefits

The compensation range for this role is $22.00 to $25.00 per hour and may include eligibility for an annual bonus. Actual compensation within this range will depend on the individual's location, skills, experience, and qualifications.

#INDHP