Lead Service Technician

About the role:

The Lead Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards.

This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The Lead Service Technician will be responsible for supporting the technicians assigned to their team as the primary technical resource for troubleshooting customer issues. Lead Service Technician will also provide feedback to sales on quotes to confirm appropriate pricing is delivered to customers. Lead Service Technician will work with Field Service Manager and VP of Service to identify training opportunities for themselves and their teams to grow their technicians technical aptitude..

Key Responsibilities:

• Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
• Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
• Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
• Perform firmware updates, configuration changes, and minor programming adjustments as directed.
• Conduct scheduled preventative maintenance, system inspections, and health checks.
• Identify failing or at-risk components and recommend corrective actions.
• Assist with system optimization to improve performance, reliability, and energy efficiency.
• Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
• Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
• Coordinate with customers regarding access, scheduling, and service completion.
• Accurately document service activities, findings, and resolutions in Divcon’s service management system.
• Record parts usage, system changes, and follow-up recommendations.
• Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
• Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
• Support handoff between project completion and ongoing service contracts.
• Participate in knowledge sharing and continuous improvement initiatives.
• Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
• Suggest training courses (both external and internal) to leadership team for technicians.
• Assist office team in quoting new service work opportunities

Qualifications:

• 6+ Years experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
• Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
• Advanced networking knowledge (IP addressing, BACnet, MSTP).
• Ability to read wiring diagrams, control drawings, and point lists.
• Strong troubleshooting skills and mechanical/electrical aptitude.
• Excellent communication skills and ability to interact professionally with customers.
• Strong attention to detail, organization, and documentation accuracy.
• Valid driver’s license and ability to travel locally.
• Experience with remote monitoring platforms or service desk support environment
• Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
• Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
• Strong training and coaching skills with the ability to effectively develop employees and support continuous learning

Physical Requirements

• Requires frequent travel by car or plane as needed to job sites.
• Ability to stand, walk, and move throughout job sites for extended periods.
• Ability to climb ladders, stairs and lifts as required
• Ability to bend, kneel, crouch, and work in tight or confined spaces
• Ability to lift, carry, and maneuver equipment and materials up to 50 pounds
• Manual dexterity to handle tools, wiring, and small components
• Ability to work at heights and in varying indoor and outdoor conditions
• Visual keenness to read schematics, labels, and digital displays
• Ability to hear and respond to alarms, equipment sounds, and verbal instructions
• Capability to safely operate hand and power tools

Benefits & Total Rewards:

• Opportunities for Growth 

Hands-on training and career advancement in an exploding data-center industry.

• Medical, Dental, and Vision Insurance 

We cover 100% of individual medical premiums and help offset the cost of family coverage.

• 401K with Employer Match 

Eligible after 90 days, with company matching to help you invest in your future.    

• Disability Coverage 

Both short- and long-term disability insurance provided at no cost to our employees.  

• Flexible PTO 

Take time off when you need it, no accruing time necessary.

• Field-Based Employee Benefits

For eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.