Lead Service Technician

Rainier Recruiting
  • Phoenix, Arizona
    30+ days ago

    Job Description

    Lead Power Technician (Level 4)

    Field Service | Critical Power Systems

    Position Summary

    We are seeking an experienced Lead Power Technician (Level 4) to support and lead field operations for critical DC and AC power systems. This role is ideal for a senior technician who enjoys hands-on technical work while also guiding projects, setting job-site standards, and mentoring other technicians.

    Level 4 technicians serve as lead techs in the field, overseeing complex installations, ensuring safety and quality compliance, and acting as the primary technical authority on site. This is a safety-sensitive, travel-based role supporting mission-critical infrastructure environments.

    Travel & Schedule

    • Approximately 50% travel, typically home on weekends
    • Occasional night or weekend work depending on customer requirements
    • Variable shifts based on project and site needs

    Key Responsibilities

    DC Power Systems – Installation & Service

    • Lead installation, upgrade, and maintenance of DC power systems across multiple voltage levels
    • Install and service batteries, rectifiers, inverters, converters, and DC distribution equipment
    • Perform system diagnostics including load testing, voltage and gravity readings, and preventive maintenance
    • Troubleshoot and resolve complex DC power system issues

    Power Distribution & Cabling

    • Lead installation of cable racking, ironwork, and support structures, including seismic-rated environments
    • Run, terminate, and dress power cabling; perform lug crimping and lacing
    • Ensure all electrical connections meet quality, safety, and industry standards

    AC Power Work

    • Safely perform AC electrical work ranging from 120V single-phase up to 480V three-phase

    Leadership & Job-Site Oversight

    • Act as the lead technician on assigned job sites
    • Conduct daily pre-job safety meetings and job hazard analyses
    • Inspect tools, equipment, and work areas for safety compliance
    • Mentor and train junior technicians (Levels 1–3)
    • Ensure adherence to OSHA, NFPA 70E, and customer-specific safety requirements

    Documentation & Coordination

    • Prepare job reports, test documentation, and procedures
    • Coordinate with internal teams regarding scheduling, materials, and scope changes
    • Serve as the primary technical point of contact during field execution

    Customer Interaction

    • Communicate professionally with customers regarding job progress, technical questions, and issue resolution
    • Represent the company with professionalism, accountability, and strong customer service skills

    Required Qualifications

    Experience

    • Minimum 4–6 years of hands-on DC power experience in telecom, data center, UPS, or utility environments
    • Proven experience leading job sites or acting as senior/lead technician

    Technical Expertise

    • Strong understanding of DC power theory, batteries, rectification, and distribution
    • Solid mechanical aptitude and electrical troubleshooting skills
    • Ability to read and interpret technical drawings, manuals, and procedures
    • Strong math skills and comfort performing field calculations

    Leadership & Professional Skills

    • Demonstrated ability to lead teams and mentor technicians
    • Strong organizational, communication, and problem-solving skills
    • Ability to work independently with minimal supervision
    • Proficient with basic computer applications and field documentation tools

    Physical Requirements

    • Ability to lift up to 50 lbs unassisted; heavier loads with assistance
    • Ability to bend, kneel, crawl, climb ladders, and work at elevated heights
    • Comfortable working in confined spaces and industrial environments
    • Ability to work outdoors and in varying weather conditions
    • Prolonged use of hand and power tools
    • Adequate vision including color recognition and depth perception

    Pre-Employment & Compliance Requirements

    • Acceptable driving record (motor vehicle report)
    • Background check per company and customer requirements
    • Drug testing (pre-employment and random, site dependent)
    • Blood lead test
    • DOT physical and medical qualification
    • Ability to meet all physical and safety requirements

    Compensation & Benefits

    • Competitive, structured pay bands aligned to market data
    • Overtime opportunities
    • Company-issued credit card for all travel and job-related expenses
    • Paid weekly
    • Paid holidays and paid time off (prorated based on hire date or state law)
    • Medical, dental, and vision insurance options
    • Employer-paid life, disability, and employee assistance benefits
    • 401(k) with employer contributions
    • Ongoing training and long-term advancement opportunities

    Work Environment & Culture

    We offer a stable, team-oriented environment where experienced technicians are trusted to lead and make an impact. Employees are supported with strong training, clear expectations, and the resources needed to do the job safely and correctly. Many technicians build long-term careers here, driven by teamwork, professionalism, and pride in high-quality work.

    Who is Rainier Recruiting? 

    Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with. 


    Numbers & Facts

    LocationPhoenix, Arizona

    Skills

    • Background Investigationunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Consultingunmatched
    • Credit Cardsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Depth Perceptionunmatched
    • Diversity Recruitingunmatched
    • Documentationunmatched
    • Driver's Licenseunmatched
    • Electricityunmatched
    • Equal Employment Opportunity (EEO)unmatched
    • Executive Recruitingunmatched
    • Hand Toolsunmatched
    • Hazard Analysisunmatched
    • Identify Issuesunmatched
    • Industry Standardsunmatched
    • Leadershipunmatched
    • Lift/Move 50 Poundsunmatched
    • Load Testingunmatched
    • Maintain Complianceunmatched
    • Maintenance Servicesunmatched
    • Mathematicsunmatched
    • Mentoringunmatched
    • National Electrical Codeunmatched
    • Network Operations Centerunmatched
    • OSHAunmatched
    • On Site Supportunmatched
    • Organizational Skillsunmatched
    • Preventative Maintenanceunmatched
    • Problem Solving Skillsunmatched
    • Recruiting/Staffing Agencyunmatched
    • Safety Complianceunmatched
    • Safety Standardsunmatched
    • Safety Trainingunmatched
    • Safety/Work Safetyunmatched
    • Systems Administration/Managementunmatched
    • Systems Maintenanceunmatched
    • Team Lead/Managerunmatched
    • Team Playerunmatched
    • Technical Drawingunmatched
    • Technical Writingunmatched
    • Willing to Travelunmatched

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