Contract to Hire Position: Kindly note that this role may need the candidate to hold a permanent residency or a citizenship due to the nature of the contract.
Key Responsibilities:
Lead and complete all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
Design, development, maintenance, administration, and continuous improvement of enterprise Service Management solutions in ServiceNow
Maintain technical expertise relevant industry standards and best practices in ServiceNow
Basic Qualifications:
8+ years of experience in ServiceNow Development in an enterprise environment
Technical expert in ITSM and ServiceNow
Must have at least 3 years of workflow development using languages like JavaScript
Must hold ServiceNow System Administrator or Developer certification at a minimum. (CSA.)
Must have extensive experience with ITOM, specifically Event Management (EM) and integrations.
Experience in the implementation, administration, maintenance and enhancements of ServiceNow
Hands-on experience with one or more implementation of ServiceNow ITSM, and ITOM is required.
Experience developing on the ServiceNow platform including creation and/or customization of the core applications such as Incident, Change, Problem, Service Request, Asset, Discovery, CMDB Management, Portal Development, Event Management, etc.
End-to-End Service Catalog development and complex workflows
Experience developing custom applications within ServiceNow platform