Job Title: Lead ServiceNow Developer Work Location: Austin, TX Hybrid
Position Overview
The selected candidate will serve as a Lead ServiceNow Developer and ServiceNow Administrator, providing hands-on technical leadership while working with stakeholders, architects, developers, and project teams. The role requires deep expertise across ServiceNow modules, enterprise integrations, ITSM/ITOM/ITAM/CMDB, security, automation, DevOps, and platform architecture.
Key Responsibilities
Lead end-to-end ServiceNow implementation and modernization initiatives.
Serve as the technical lead and ServiceNow Administrator for the platform.
Perform hands-on configuration, customization, development, integrations, and administration.
Provide quality assurance and technical oversight for project deliverables.
Lead architecture discussions with executives and stakeholders covering scalability, risks, modernization, and platform strategy.
Design and implement enterprise ServiceNow architecture across:
ITSM
ITOM
ITAM
CMDB
Discovery
Service Mapping
SecOps
IRM/GRC
SPM
HRSD
Develop and maintain enterprise CMDB and CSDM strategies, governance, and data-quality standards.
Work with Service Graph Connectors and ServiceNow Discovery.
Implement ITIL processes, workflow customization, ticketing, process automation, reporting, dashboards, and system configurations.
Develop automated user-provisioning solutions integrating internal and external systems.
Design and implement inbound/outbound integrations using REST, SOAP, APIs, Azure Integration Services, email, MID Server, and other technologies.
Integrate ServiceNow with Azure/Entra ID, Active Directory, LDAP, SSO, MFA, RBAC, and identity-governance solutions.