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Now Hiring: Lead/Shift Supervisor

The Peach Cobbler Factory Katy is looking for an energetic, dependable, motivated, and customer-focused Lead/Shift Supervisor to join our team!

As a Lead/Shift Supervisor, you will help oversee daily operations, provide excellent customer service, support team members, and ensure all company standards are met during your shift.

 Lead/Shift Supervisor Qualifications

• Previous leadership, supervisor, food service, restaurant, and customer experience.

• Proven leadership skills and ability to help guide a team.

• Ability to work mornings, evenings, nights, weekends, and holidays as needed.

• Ability to stay calm and organized during busy hours.

• Ability to bend, carry, and lift objects weighing up to 20 pounds, and stand for extended periods of time.

• Dependable, punctual, and able to lead by example.

• Strong work ethic, integrity, and reliability.

• Ability to multitask in a fast-paced environment.

• Ability to work as part of a team.

• Reliable transportation and flexible availability.

• Basic math and food safety knowledge.

Lead/Shift Supervisor Responsibilities

• Lead and motivate team members during assigned shifts.

• Open and close the store according to company procedures.
  

• Assist with training and coaching employees.

• Deliver exceptional customer service and resolve customer concerns.
  

• Ensure food quality, cleanliness, and safety standards are maintained.

• Monitor inventory levels and communicate supply needs.
  

• Maintain a positive, professional, and team-oriented work environment.

• Communicate effectively with customers, fellow team members, and management.
  

• Prep, bake, and follow recipes to our quality standards.

• Maintain a clean, safe, organized workspace (kitchen, dining, restrooms).

Job Duties

Leadership & Supervision

·      Direct and supervise shift staff.

·      Assign tasks fairly and ensure completion.

·      Enforce bakery policies, dress code, and safety procedures.

·      Train and mentor employees on bakery standards.

·      Hold staff accountable for performance, behavior, and policies.

Operations & Production

·      Oversee baking, decorating, packaging, and preparation for the day and next day.

·      Ensure recipes, portion sizes, and presentation standards are followed.

·      Monitor product levels and restock as needed.

·      Conduct quality checks on finished products before storage or display.

·      Track waste and report discrepancies.

Customer Service

·      Ensure all customers are greeted and served professionally.

·      Handle complaints or special requests quickly and professionally.

·      Communicate order issues or delays to customers and management.

·      Support special requests such as catering pickups or large pre-orders.

Safety & Cleanliness

·      Enforce food safety and sanitation guidelines.

·      Ensure equipment and workstations are cleaned and shut down properly.

·      Follow all checklists provided.

·      Secure premises at end of shift (doors locked, alarms set, equipment off).

Administrative

·      Communicate staff performance and shift concerns to management.

·      Assist with scheduling, staffing adjustments, and coverage for unexpected call-outs.