Lead Software Engineer - CQA and Customer Care

Publix Super Markets Inc

Lakeland, FL

JOB DETAILS
SKILLS
Acceptance Testing, Application Integration, Automation, Best Practices, Business Solutions, Code Reviews, Computer Security, Continuous Improvement, Customer Support/Service, Documentation Plan, Identify Issues, Mentoring, Multiplatform/Cross-Platform, On Call, Operational Improvement, Operational Strategy, Operational Support, Operations Management, People Management, Problem Solving Skills, Quality Assurance, Regulatory Compliance, Risk, Root Cause Analysis, Security Architecture, Security Infrastructure, Software Administration, Software Development, Software Engineering, Systems Analysis, Technical Leadership, Technical Support, Technical Writing, Technical/Engineering Design, Test Plan/Schedule, Total Cost of Ownership, Usability Engineering, User Interface Design, Work From Home
LOCATION
Lakeland, FL
POSTED
30+ days ago

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every levelinternships through technical leadership.

Join a company consistently ranked among Fortunes 100 Best Companies to Work For and help us build more than great subsbuild the future of technology at Publix.

Join the Publix Technology Team as a Lead Software Engineer supporting the CQA and Customer Care business areas. In this role, you will provide technical leadership and hands-on engineering expertise to deliver secure, compliant, and scalable enterprise platforms and integrations. You will collaborate closely with Architecture, Product Owners, Business Systems Analysts, Security, and Quality teams to design, build, and support complex technology solutions across the organization.

As a Lead Software Engineer, you will guide technical direction and execution for complex applications and integrations, from design through deployment and operational support. You will perform peer code reviews, lead technical problem resolution, and serve as a subject matter expert within the product portfolio. This role ensures solutions align with architectural standards, security requirements, and long-term maintainability objectives, while supporting new implementations, system modernizations, enhancements to existing platforms, and enterprise-wide integrations.

Location: Hybrid (Lakeland, FL)

Work Model: Enjoy the best of both worldscollaborate in person and innovate remotely.

Why Join Us?

  • Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
  • Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
  • Empowered Culture: We value autonomy, creativity, and continuous learningyour ideas shape the future of technology in our organization.

Your impact:

  • Lead the technical design, development, testing, implementation, and support of complex, enterprise-scale technology solutions with minimal guidance
  • Provide technical leadership and guidance across multiple teams and platforms, ensuring alignment with architectural standards, security policies, and compliance requirements
  • Serve as the technical expert for assigned systems, providing guidance and resolution for highly complex technical issues
  • Translate complex business requirements into scalable, reliable, and maintainable technical solutions
  • Lead and participate in technical design reviews, peer code reviews, and architecture discussions to ensure solution quality and consistency
  • Provide technical input into solution scope, estimates, dependencies, and risk considerations
  • Ensure solutions meet performance, reliability, usability, scalability, and total cost of ownership expectations
  • Develop and maintain implementation plans, technical documentation, and operational runbooks
  • Partner with Business Systems Analysts, Product Owners, QA Analysts, and stakeholders to define acceptance criteria and support user acceptance testing
  • Guide and mentor software engineers through technical challenges, design decisions, and engineering best practices
  • Diagnose and resolve complex system issues by identifying root causes and determining appropriate remediation and escalation paths
  • Support after-hours implementations and provide on-call support for critical systems as required
  • Advocate for continuous improvement, innovation, and operational excellence across supported platforms

#LI-JB1

About the Company

P

Publix Super Markets Inc

Come join a company that has built its reputation on providing premier customer service. For years, Publix has been the top-ranking supermarket chain in the nation on the American Customer Satisfaction Index. Publix has 180,000 associates and more than 1,100 stores across the southeastern United States. Our support system of manufacturing plants, distribution centers and corporate offices are expanding to serve that growth.

Come join a company that treats associates as family. Thanks to our founder, George Jenkins, all eligible associates are shareholders in Publix. Our annual survey of associates shows strong job satisfaction. Many in our family stay with us for more than 20 years. No wonder we have been on Fortune magazine's "100 Best Companies to Work For" list 19 consecutive years!

Come join a company that is financially sound, ethically strong, environmentally responsible, and committed to diversity in all respects.
Benefits:
Come join a company that offers benefits to help you grow financially. Publix offers the following to all eligible associates:
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health plan (with prescription benefits)
  • Group dental plan
  • Group vision plan
  • Sick pay
  • Long-term disability pay
  • Company-paid life insurance (with accidental death & dismemberment benefits)
  • Tuition reimbursement
  • Vacation pay
  • Paycheck direct deposit option
  • Credit union
  • Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
Publix is an Equal Opportunity Employer committed to a diverse workforce.
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1930
WEBSITE
http://www.publix.com/