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Lead Software Engineer - CQA and Customer Care

Publix

Lakeland, FL

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Analysis Skills, Apache Kafka, Application Programming Interface (API), Architectural Services, Artificial Intelligence (AI), Automation, Business Analysis, Call Center Operations, Cloud Computing, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Support/Service, Data Management, Decision Support, Design Patterns Programming Methodologies, DevOps, Ecosystems, Engineering, Enterprise Applications, Integration Testing, Leadership, Mentoring, Messaging Technology, Microservices, Microsoft .NET, Microsoft C# (C Sharp), Microsoft SQL Server, Multiplatform/Cross-Platform, Natural Language Processing (NLP), On Call, Operational Support, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Production Systems, REST (Representational State Transfer), Scrum Project Management and Software Development, Software Administration, Software Development Lifecycle (SDLC), Software Engineering, Software as a Service (SaaS), Source Code/Configuration Management (SCM), System Integration (SI), Technical Delivery, Technical/Engineering Design, Telerik, Test Automation, Test Driven Development (TDD), Test Strategy, Unit Test, User Interface/Experience (UI/UX)
LOCATION
Lakeland, FL
POSTED
6 days ago



Required Qualifications
  • Bachelor’s degree in Computer Science or another analytical discipline, or equivalent experience
  • 7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions
  • 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks
  • 2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file-based integrations
  • 2+ years of experience designing and implementing unit and integration testing strategies
  • 4+ years of experience supporting production systems and participating in operational support activities
  • 2+ years of experience working within Agile and Scrum development environments
  • 4+ years of experience mentoring and guiding software engineers while remaining hands-on in complex development efforts
  • Expertise across the full Software Development Life Cycle (SDLC)
  • Extensive experience with SQL Server and enterprise data management
  • Deep understanding of design patterns and architectural frameworks, including microservices, REST APIs, and service‑oriented architectures
  • Strong understanding of performance optimization, scalability, resiliency, and operational support in enterprise environments
  • Strong analytical, problem-solving, and technical decision-making skills
  • Ability to provide after-hours and on-call support for assigned systems



Preferred Qualifications
  • 9+ years of software engineering experience in a large, distributed enterprise environment
  • Experience leading technical design and development efforts across multiple teams and platforms
  • Experience designing and implementing API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processing
  • Experience with event-driven architectures and messaging platforms (e.g., Kafka or equivalent technologies)
  • Experience with cloud platforms and services, including cloud databases, messaging, and integration technologies
  • Experience with automated testing, test-driven development (TDD), and modern DevOps practices
  • Experience using CI/CD pipelines and source control platforms
  • Experience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystem
  • Experience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflows
  • Experience with AI-enabled platforms and automation capabilities, including:
    • AI-assisted automation and decision support
    • Natural language processing (NLP) and text analytics
    • AI-driven classification, routing, or recommendation functionality
  • Experience designing, configuring, or extending low-code / no-code platforms, including:
    • Power Platform development (Power Apps, Power Automate, Dataverse)
    • Integration of low-code solutions with enterprise systems


Publix Technology

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Publix

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