Lead Specialist - Application Support and DevOps

Energy Transfer, recognized by Forbes as one of Americas best large employers, is dedicated to responsibly and safely delivering Americas energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future, and giving back to the community where we have long-standing commitments to causes including MD Anderson Childrens Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House, and many more. We value all of our employees who make our growth and success possible. We are proud to offer industry-leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO, and abundant career opportunities. Come join our award-winning over 12,000 strong organization as we fuel the world and each other!

Summary: Our team is looking for an experienced and motivated Application Support and DevOps Specialist. You will be responsible for the administration and support for multiple enterprise-level platforms. You will be working with business and technical teams as the primary support contact for multiple applications. Additionally, you will be responsible for system problem analysis and issue resolution. You will also have the opportunity to make a positive impact on the organization by identifying process improvements and enhancing existing processes through automation and DevOps practices. An ideal candidate will have development/scripting experience with a DevOps background.

Essential Duties and Responsibilities:

• Provide direct technical assistance to key business users, as well as technical support for applications (vendor & custom developed).
• Maintain build processes, deployment strategies, and process automation.
• Install and coordinate installation of patches and releases to development, test, and production systems.
• Improve application delivery using containers, orchestration, and configuration management tools.
• Assist business teams and vendors with application installations and upgrades.
• Support and maintain application infrastructure (servers, network topology, authentication, high availability).
• Provide Segregation of Duties support - Administer server access, accounts, audit controls, and reports.
• Stay up to date on current technologies, recommend strategies, and tools.
• Coordinate and facilitate meetings, document key decisions, risks, and issues.
• Work effectively under minimal supervision, maintaining ownership for all applications and areas of responsibility.
• Availability to support after hours on business-critical projects and tasks.

Requirements: Education and/or experience, knowledge, skills & abilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• 5+ years of relevant experience with application support and development.
• 3+ years of experience using DevOps practices, tools, frameworks.
• Experience supporting applications in multi-tiered environments using Linux, Microsoft Windows Server, Active Directory, SQL, and load balancing.
• Experience with off-the-shelf applications such as Quorum, Entero, and/or Allegro.
• Must be able to identify potential software enhancements, analyze user needs, and provide recommendations to improve business processes.
• Quickly learn new skills and technologies.
• Experience working with the following technologies (1 or more in each category):
• Continuous Integration: Jenkins, Azure DevOps, GitHub Enterprise
• Build and dependency management: Maven, Gradle, Ant
• Scripting languages: PowerShell, Groovy, Python, Bash, JavaScript
• Source Control: Git, SVN
• Microsoft T-SQL or PL/SQL
• Excellent analytical and critical thinking skills and strong organizational skills.

Required experience is commensurate with the selected job level:

• The Senior IT Specialist level: Requires a Bachelors degree or equivalent experience and 5-8 years of relevant job-related experience.
• The Lead IT Specialist level: Requires a Bachelors degree or equivalent experience and 8+ years of relevant job-related experience.
• The Principal IT Specialist level: Requires a Bachelors degree or equivalent experience and 10+ years of relevant job-related experience.

Preferred Qualifications:

• Previous experience in Oil & Gas industry.
• Experience with monitoring tools: Grafana, Datadog, Splunk.
• Experience with off-the-shelf applications including Quorum, Entero, and/or Allegro.
• Some coding experience with .Net, Java, Python, or equivalent.
• Past experience working within change management processes and tools such as ServiceNow.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.