Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Authentication, Automation, Best Practices, CCIE - Cisco Certified Internetwork Expert, Cisco Network Systems, Cloud Computing, Coaching, Communication Skills, Computer Science, Corrective Action, Cross-Functional, Customer Escalations, Documentation, Ecosystems, Engineering, Enterprise Architecture, F5 Network Software, Hardware Architecture, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Internet of Things, JNCIE - Juniper Networks Certified Internet Expert, JNCIP - Juniper Networks Certified Internet Professional, Juniper Networks Product Family, Leadership, Mentoring, Multi-tier Architecture, Multiplatform/Cross-Platform, Netflow, Network Administration/Management, Network Architecture/Engineering, Network Design, Network Operations Center, Network Routing, Network Switching, Onboarding, Root Cause Analysis, Scripting (Scripting Languages), Security Architecture, Security Attacks, Technical Support, Testing, Wireless Communications, Wireless LAN, Wireshark (Ethereal)
Position Summary
The Senior-Level NOC Engineer (Tier 3) functions as the highest technical escalation point within the global Network Operations Center. This role provides advanced troubleshooting, architecture-level insight, and deep subject matter expertise across complex, multi-vendor network infrastructures. Tier 3 support engineers lead root-cause analysis, oversee major incidents, influence network design standards, and partner with engineering teams to drive stability, scalability, and operational excellence.
Key Responsibilities
- Advanced Incident & Problem Management
- Acts as the final escalation point for all high-severity incidents, providing advanced packet analysis, protocol decoding, and cross-platform correlation.
- Performs deep-dive RCA, producing engineering-quality post-incident documentation and recommending long-term corrective actions.
- Leads network recovery efforts during outages involving routing instability, security events, hardware failures, or cloud connectivity issues.
Architecture-Level Network Troubleshooting Expertise
- Expert proficiency with Cisco NAC Solutions/Cisco Campus Networking, and Aruba Wireless services with the ability to interpret and troubleshoot complex multi-tier architectures.
- Strong knowledge of Campus Networking automation, API-driven provisioning, and lifecycle management in large-scale environments, including experience with IAC pipelines.
-Governs enterprise campus network architectures, including wired access, wireless LAN (WLAN), and edge connectivity designs.
- Enforces standards for secure user and device onboarding, guest access, BYOD, IoT connectivity, and Captive Portal authentication, across campus environments
- Proactively validates and enforces security architectures and best practices
- Defines and governs Zero Trust access architectures using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), enabling secure user to application connectivity without traditional network based trust models.
- Identifies opportunities for platform monitoring, observability, and alerting.
Tools, Automation & Visibility
- Mastery of packet analysis tools: Bluecat, Solarwinds, APCON, Wireshark, netflow/sflow platforms.
- Develops automation scripts for configuration validation, monitoring, and incident response workflows.
- Evaluates and integrates new operational tools and observability platforms.
Cross-Functional Leadership
- Partners with Network Engineering to validate new designs, perform pre-deployment testing, and influence standards.
- Mentors junior and mid-level NOC engineers, providing technical coaching, lab guidance, and training material.
- Engages directly with vendors for escalated TAC cases, hardware escalations, and architectural reviews.
Qualifications Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or equivalent experience.
- 8+ years of enterprise network operations or engineering experience supporting large-scale environments.
- Expert-level knowledge of Cisco Campus Architecture & NAC
- Extensive experience with Cisco, Juniper, Brocade, Palo Alto, Aruba, and F5 ecosystems.
- Ability to lead major incidents under pressure with clear communication and technical command.
Required Certifications
- Cisco CCNP (or equivalent)
Preferred Certifications
- CCIE (Routing & Switching, Enterprise, or Data Center)
- JNCIP/JNCIE
- PCNSE (Palo Alto)
- F5 Certified Administrator or Engineer
- AWS Advanced Networking
Special Requirements
- Must participate in 24x7 Tier 3 escalation rotation.
- May assist in after-hours change execution and major event coverage.
A
Atlantic Partners Corporation