Lead Store Clerk (7156)

Supervisory Responsibilities (25%)

Acts as the lead store clerk in the Family Store; opens and closes the Family Store; trains and instructs

employees and volunteers in the proper methods and procedures; informs supervisor of any staff issues

requiring attention.

Customer Service (50%)

Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register;

collects monies, counts change and prepares receipts; prepares and packages purchased items;

prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank

deposits; ensures the security and accountability of all cash register funds and sales records in

accordance with established operating procedures.

Assists customers by explaining store policy and responding to questions regarding the pricing and/or

purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper

loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax

receipts as needed.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to

questions and providing directions and/or general information; may schedule and record donation pickups.

Store Orderliness and Cleanliness (25%)

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are

adequately stocked.

Places and arranges items in the store as directed; checks all store displays to ensure that items are

maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed;

returns items to the proper location after customer's have handled.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that

the store is maintained in a clean and inviting manner.

Other Responsibilities:

Inspects donated items to ensure they can be used according to established policies and procedures.

Assists in pricing and tagging items in the store in accordance with established procedures.

Assists customers in carrying purchased/donated items in/out of the store.

Performs other related work as required

High school diploma or G.E.D. and experience working in a retail store preferred and one year prior retail, cashier and customer service experience.