Lead Technical Business Systems Analyst - BPA

The Business Analyst is responsible for driving solution delivery and business outcomes by owning requirements, shaping solutions, and ensuring implementation aligns with measurable business value. This role operates with a high degree of independence and is accountable for translating business needs into implemented, validated solutions in partnership with stakeholders, PMO, engineering, and QA.

This position requires a results-motivated, detail-oriented professional who will introduce structure and best practices while keeping processes lean and practical.

Key Responsibilities

1. Requirements Elicitation & Management

• Own end-to-end requirements lifecycle including prioritization, decision-making, and acceptance of delivered functionality
• Improve project delivery quality and timeliness through requirements gathering sessions with business and technical stakeholders
• Capture, document, and validate functional and non-functional requirements
• Develop clear user stories, acceptance criteria, and business rules
• Ensure requirements traceability throughout the project lifecycle
• Identify, resolve, and actively remove delivery blockers (dependencies, constraints, risks)
• Make trade-off decisions on scope, priority, and requirements clarity to maintain delivery

momentum

• Drive requirements from concept through implementation, ensuring readiness for

development

• Act as the final arbiter of requirement completeness and acceptance criteria quality

2. Business Process Analysis

• Own delivery of process improvements through implementation, not just recommendation
• Validate that process changes are adopted and producing expected outcomes
• Identify process gaps, inefficiencies, and improvement opportunities; establish improvement plans with stakeholders; lead improvement initiatives to completion
• Ensure process alignment across stakeholder groups by working closely with process owners, teams, and end-users throughout the process lifecycle

3. Stakeholder Coordination

• Develop and maintain professional relationships with business users & technical teams
• Drive stakeholder alignment through clear decisions, structured trade-offs, & defined outcomes
• Challenge assumptions and push stakeholders toward actionable decisions
• Hold stakeholders accountable to timelines, inputs, and agreed outcomes
• Measure, baseline, & improve stakeholder satisfaction by managing expectations, and building and implementing improvement plans based on collected feedback
• Ensure alignment between business objectives and delivered solutions
• Minimize reliance on workshops by proactively synthesizing inputs and presenting decision-ready outputs

4. Best Practices & Lightweight Frameworks

• Operationalize and enforce lightweight BA standards across projects
• Ensure adoption of templates, traceability, and change control through active governance
• Continuously refine practices based on delivery outcomes, not theoretical best practices
• Define, deploy, and support a nimble approach to process management
• Support backlog grooming and prioritization processes

5. Project Support

• Own readiness of work entering development (clear, testable, prioritized)
• Partner with engineering during build to clarify requirements in real-time and prevent delivery delays
• Own UAT execution, including defect triage, prioritization, and go/no-go recommendations
• Validate delivered solutions against business objectives and ensure successful implementation

Qualifications

Education & Experience

• Bachelor's degree in Business, Information Systems, or related field
• 5+ years of experience as a Business Analyst in software or technology projects
• Experience working in Agile, hybrid, or structured project environments

Skills & Competencies

• Strong requirements elicitation and documentation skills
• Experience modeling business processes
• Ability to think both strategically and tactically
• Strong decision-making and execution skills in ambiguous environments
• Ability to drive outcomes without relying on formal authority
• Comfort operating as a product owner-like role when needed
• Strong analytical and problem-solving capabilities
• Highly self-directed and accountable

Preferred

• CBAP, PMI-PBA, or similar certification
• Experience establishing BA practices in growing organizations
• Experience with backlog management tools (e.g., Jira, Azure DevOps)

Success Factors

• Clear reduction of rework, improved quality, and cross-team alignment
• Produces clear, testable, and actionable requirements
• Establishes repeatable but lightweight BA standards
• Builds trust with stakeholders
• Anticipates gaps and mitigates ambiguity
• Improves clarity and reduces rework across projects
• Delivers features/process improvements producing measurable outcomes
• Produces decision-ready artifacts & driving execution
• Maintains delivery velocity while improving quality
• Owns outcomes, not just artifacts

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.