Lead Technical Support Engineer

Synerfac Technical Staffing

Union, NJ

JOB DETAILS
SALARY
$115,000–$130,000 Per Year
SKILLS
Best Practices, Billing, Communication Skills, Communications Protocols, Customer Support/Service, Electrical Engineering, Energy Engineering, Engineering, Ethernet, Human Machine Interface (HMI), Identify Issues, Leadership, Leading Edge Technology, Manufacturing, Mentoring, Problem Solving Skills, Process Improvement, Root Cause Analysis, Supervisory Control and Data Acquisition (SCADA), Systems Analysis, Systems Engineering, Technical Leadership, Technical Operations, Technical Recruiting, Technical Support, Three Phase Power, Time Management
LOCATION
Union, NJ
POSTED
30+ days ago
Lead Technical Support Engineer - Energy Systems

Join a global leader in the energy manufacturing space known for innovation, reliability, and cutting-edge solutions. This is an opportunity to lead impactful technical support operations while shaping customer success and product excellence.

Key Responsibilities:

Lead technical support operations, overseeing ticket triage, resolution, and escalation to ensure timely, high-quality customer support
Provide advanced troubleshooting for hardware, software, and network-related issues across internal teams and external customers
Manage and mentor a team of 2-3 Technical Support Engineers, driving performance, collaboration, and professional development
Analyze recurring issues, perform root cause analysis, and implement process improvements and best practices



Required Skills & Experience:

Bachelor"s degree in Electrical Engineering (or equivalent practical engineering experience)
4+ years of experience in technical troubleshooting, system analysis, and issue resolution
Hands-on experience with SCADA, RTU, HMI, and data acquisition systems, plus knowledge of three-phase power systems
Strong communication skills with the ability to work across technical and non-technical stakeholders in a fast-paced environment

Preferred Skills & Experience:

Experience with metering products, utility billing systems, and industrial communication protocols (Modbus, BACnet, DNP3)
Knowledge of Serial, Fiber, and Ethernet communication technologies

Salary Range: $115,000 - $130,000

Call to Action:
Ready to take the lead in a high-impact technical role? Apply today to drive innovation, support critical energy systems, and grow your leadership career.

Disclaimer:
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/

Rachel Burke
rburke@synerfac.com
732-271-9333
Synerfac Technical Staffing

About the Company

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Synerfac Technical Staffing