Lead Technician – Water & Fire Restoration
Conrad’s Water & Fire – Johnson City, TN
Job Type
Full-time
Pay
$20–$25 per hour
Overtime and advancement opportunities available
About Us
Conrad’s Water & Fire is building a high-performance restoration operation in the Tri-Cities market. We are seeking experienced, driven field leaders who can take ownership of projects, lead crews, and deliver excellent customer experiences during emergencies.
Position Overview
The Lead Technician is responsible for leading mitigation crews onsite, managing documentation quality, communicating with customers, and helping maximize job scope and operational execution.
This role is ideal for someone ready to step into leadership and grow toward Project Management or Operations leadership.
Responsibilities
- Lead water, fire, and mold mitigation projects
- Manage technicians onsite
- Complete initial job walkthroughs and setup
- Document moisture readings, photos, and daily progress
- Ensure proper equipment placement and drying strategy
- Maintain documentation quality and job profitability standards
- Communicate professionally with customers and management
- Respond to emergency after-hours calls as part of rotation
Qualifications
- Restoration or mitigation experience required
- Leadership experience preferred
- Strong communication and organizational skills
- Ability to work independently and make field decisions
- Valid driver’s license required
- IICRC certifications preferred
Preferred Skills
- Water mitigation experience
- Drying equipment knowledge
- Xactimate or restoration documentation familiarity
- Customer service and conflict resolution skills
What We Offer
- Clear advancement path into Project Management
- High-growth company environment
- Paid training and certifications
- Overtime opportunities
- Performance-driven culture with leadership development
Schedule
- Monday–Friday
- On-call rotation required
- Emergency response work after-hours as needed
Why Conrad’s?
We believe the restoration industry needs stronger operators, better leadership, and better customer experiences. We are building a team of professionals who take pride in execution and want to grow with the company.
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