Lead Technician - Level 1

Job Title: Lead Technician – Level 1 - MI

Location: Grand Rapids, MI 

Salary: $35-$45 per hour

Position Type: Full time

Category: AV Integration

Summary

The Lead Technician – Level 1 is responsible for leading audiovisual integration projects of varying size and complexity, coordinating installation personnel and subcontractors, and ensuring successful project completion. This role requires advanced commissioning, troubleshooting, networking, and installation expertise while maintaining project quality standards, communication, and operational efficiency.

Key Responsibilities

• Lead audiovisual integration projects through completion, coordinating internal staff and subcontractors as required.
• Forecast labor, material, and resource requirements to support project execution.
• Independently commission complete AV systems, including:
  • Audio level calibration and gain structure setup.
  • Display color balancing.
  • Resolution management and optimization.
  • Operational testing and validation.
  • Final system verification to ensure proper performance.
• Assess project readiness for engineering and programming activities.
• Participate in and lead project closeout and post-project review discussions when required.
• Enforce and adhere to established quality assurance and testing processes.
• Recommend installation approaches based on applicable codes, standards, and industry best practices.
• Coordinate with manufacturer technical support and initiate RMAs when necessary.
• Prepare and distribute daily project status reports detailing progress, issues, required materials, and remaining labor needs.
• Maintain consistent communication with project management and installation leadership teams.
• Perform additional duties as assigned.

Required Qualifications

• CTS-I certification.
• Advanced networking knowledge, including:
  • Wi-Fi network configuration supporting AV installations.
  • AV over IP deployment and configuration.
  • Large-scale network setup, Dante networking, and static IP configuration.
• Advanced troubleshooting capabilities.
• Advanced rack fabrication and installation skills.
• Experience installing LED video walls and flat panel video wall systems.
• Advanced system commissioning experience.
• Biamp Tesira Forte online training certification.
• Crestron Toolbox online training course completion.
• Crestron 101 training certification.
• Ability to load programmer-provided control code.
• Ability to install device firmware and software.
• Ability to configure and load basic Biamp audio programming.
• Valid Crestron, AMX, Biamp, and Extron login credentials.
• Valid driver's license.
• Ability to work effectively under pressure and within time-sensitive project schedules.
• Strong conflict resolution and negotiation skills.
• Professional appearance and demeanor.
• Commitment to ongoing professional development.

Benefits

• Competitive compensation package.
• Comprehensive benefits program.
• Ongoing certification and professional development support.
• Leadership development opportunities.
• Collaborative and growth-focused work environment.
• Opportunities to mentor team members and contribute to operational improvements.