Lead Track Host

Ensure the environment is kept safe, clean, and professional for customers as well as co-workers.  

Maintain a positive attitude and appearance reflective of the critical role this position plays as ambassador in receiving our guests. 

Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they must ask. 

Open and close cash registers and maintain accountability for balances on cash drawers. Perform tasks such as counting money, separating charge slips, coupons, and vouchers. Balance cash drawers and makesafe-deposits. 

Compute sales prices, total purchases, receive and process cash or credit payments. 

Maintain knowledge of current sales and promotions.  

Answer customer inquiriesregarding the “track experience” and Exotic Racing merchandise. 

Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedulethrough each day. Constantly move amongst customers at the track andattend to those potential customers that seek information via telephone, email, and our website. 

Take ownership of all customer complaints and seek to resolve any issues that arise as trained. Handle customer complaints with empathy and professionalism. Escalate customer challenges as appropriate when the need arises.